在订单量较大的情况下，仓库操作人员发货后需要过一段时间再录入物流单号信息，因此客户付款后，无法及时看到具体的物流单号和运送信息。此时，客服人员应耐心向客户解释。
同时，物流信息的更新与物流公司的运送状况有关，客户在得到物流单号后往往会主动查询，但如果物流信息几天都没有更新，客户就会着急。此时，客服人员可以主动与客户联系，请客户耐心等待。下列范文可供参考。
范文
Dear valued customer,
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.
As per tracking result powered by http://www.X X X X X X X X X X X.com, I'm very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as “Not found” it's telling you that your tracking information is unavailable, it doesn't mean that we haven’t been mailed your item.
(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) has/have been sent for tracking details to be available from the shipping carrier.)
Therefore, please hold on for a few more days and try to check your order some time later.
Thanks for your business again!
Have a nice day!
Best regards.
范文
Dear valued customer,
Thanks for your trust. In fact, we have shipped your package to AliExpress Warehouse.
Never worry that, we ship it to you by AliExpress Standard Shipping.
However, we need a little time to deal with the package, and will update the tracking information ASAP.If you have any problem, try to leave me a message.
Best wishes.
