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当客户付款后，卖家最好能在最短的时间内发货，客服人员发送邮件告知客户这个订单已经付款成功，并告知其店铺安排发货的时间;若不能及时发货，要在信中向客户说明，以期取得谅解。最后，客服人员也需要在信中提醒客户收到货后给予好评或反馈信息。下列范文可供参考。

范文

Dear XXX,

Thanks for your order. We are preparing the order accordingly for you. Shipment will be available in 3 days.We will send you the detailed shipping information by then. 

Best regards!

范文

Dear valued customer,

Thank you for choosing our products.

Your item will be arranged within 24-48 hours to get courier number. And it would take another 2 days to be online for tracking.

We would check the product quality and try our best to make sure you receive it in a satisfactory condition.

Thanks for your purchase again and we will update courier number to you soon.

范文

Dear XXX,

Your payment for item X X X X X X X X XXXX X X has been confirmed. We will ship your order out within X X business days as promised. After doing so, we will send you an E-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!

Best regards.