亚马逊上门服务常见问题

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为了提供尽可能好的买家体验,我们已决定仅恢复部分服务,并且采用分包商模式继续发展。因此,自 2020 年 7 月 25 日起,美国的第三方卖家将无法在亚马逊店铺中提供独立的上门服务。在健康和安全指南允许的情况下,我们将逐步恢复之前提供的部分服务。例如,我们不提供景观美化或房屋清洁服务,但将提供与商品相关的上门服务,包括家具组装和电视安装。

这对卖家意味着什么?

自 2020 年 7 月 25 日起,美国的第三方卖家将无法在亚马逊店铺中提供独立的上门服务。自即日起,卖家将无法在卖家平台中添加或编辑服务/技术人员,但可以在卖家平台访问自己的账户。买家将无法再从服务提供商的资料页面找到或购买服务。

如何申请提供我的服务?

我们希望就这些变更向您发送尽可能多的通知。如果您有兴趣申请成为分包商,请参阅我们在此处提供的计划要求和更新。

我需要对我的账户或商品做些什么吗?

不需要。您将无法再添加或编辑商品信息,但仍然可以访问卖家平台和报告。

我是否仍能访问我的卖家平台账户?

是的。您可以继续访问您的卖家平台账户资料,以查看您的服务订单历史记录,包括销售收益汇款历史记录和报告。

我是否仍需要提交技术人员进行背景调查?

不需要,请勿提交更多技术人员进行背景调查筛选。

我可以关闭我的账户吗?

可以。如果您想要关闭账户,请联系销售伙伴支持或按照此帮助页面上的步骤操作。

我如何获得已完成服务的付款?

所有销售收益将按照常规付款计划汇入您的账户。如果您有其他问题,请联系销售伙伴支持。

如果我还有其他问题在此常见问题中没有得到解答,应该和谁联系?

请向销售伙伴支持发送消息。

 

亚马逊官网原文详情:  

Amazon Home Services FAQ

What is happening?

In order to provide the best possible customer experience, we have decided to resume only select services and in a subcontractor model moving forward. As a result, third-party sellers in the U.S. will no longer be able to offer standalone in-home services in the Amazon store effective July 25, 2020. As health and safety guidelines allow, we will gradually resume a subset of the services previously available. For example, we will not offer landscaping or house cleaning, but we will offer product related in-home services, including furniture assembly and TV mounting.

What does this mean for sellers?

Third-party sellers in the U.S. will no longer be able to offer standalone in-home services in the Amazon store effective July 25, 2020. Effective immediately, sellers will be unable to add or edit services or technicians in Seller Central, but they will be able to access their account on Seller Central. Customers will no longer be able to find or purchase from the service provider’s profile page.

How can I apply to offer my services?

We wanted to provide you with as much notice as possible regarding these changes. If you are interested in applying to become a subcontractor, we will publish the program requirements and updates here.

Do I need to do anything with my account or listings?

No. You will no longer be able to add or edit listings. However, you will still have access to Seller Central and reporting.

Will I still be able to access my Seller Central account?

Yes. You will continue to have access to your Seller Central account profile to refer to your service order history, including sales proceeds remittance history, and reports.

Should I still submit technicians for background check?

No, do not submit more technicians for background check screening.

Can I close my account?

Yes, if you want to close your account, contact Seller Support or follow the steps on this Help page.

How will I get paid for my completed services?

Any sales proceeds will be remitted based on the usual payment schedule. If you have further questions on this topic, contact Seller Support.

If I have additional questions not answered in this FAQ, who should I contact?

Please send a message to Seller Support.

文章来源:亚马逊官方网站