毫无疑问的是,物流是跨境电商订单完成的最后一步,亦是最关键的一步。如果物流环节一旦出现了问题,那么消费者就有收不到商品,或是等待时间过长,就会对我们跨境电商卖家的印象不好,就有可能给我们店铺打一个差评,这样我们跨境电商卖家在之后的经营过程中就会很艰难。现在wish平台方面看到了我们跨境电商卖家的需求,现在如果物流方面出现问题导致我们店铺平分下降,甚至店铺被强制关闭的话,我们通过邮件进行物流申诉,保护自己的合法权益,但是有很多跨境电商卖家根本就不知道该怎么写这封邮件,那么,接下来的邮件模板,请各位跨境电商卖家请收好!

TO Wish


首先我们可以介绍自己的店铺和写这封邮件的原因。


I’m really sorry to interrupt you so early, mainly because there are very urgent things that need your help. I am a cross-border e-commerce seller on the wish platform***. I just found out when I checked the order that I had a delay in sending Goods order(这么早打扰,真的不好意思,主要还是因为我有十分紧急的事情需要您的帮助,我是wish平台的跨境电商卖家***,我刚刚在查询订单的时候发现,我有一个延迟发货的订单。)


其次,说明这件事情的详细情况。


We admit that what you mentioned is our mistake. We checked each problem order very carefully and found that the delivery speed of this order was a big problem due to the delivery restrictions of the logistics company. As you can see, attached picture 1-3, we pack the products very quickly and carefully, and pack the products in time within the specified delivery time, and then send them to the logistics company. Because of the negligence of the logistics company, the logistics information of the product was not uploaded to the platform in time, so that we had an order with delayed delivery.(我们承认你提到的是我们的错误。 我们非常仔细地检查了每个问题订单,发现这个订单由于物流公司的配送限制,其交货速度是一个很大的问题。如您所见,附图1-3,我们包装产品非常快速和仔细,并且在规定的发货时间内及时将产品打包完成后,发送给物流公司。 因为物流公司的疏忽,导致没有及时将产品的物流信息及时上传到平台上,以至于让我们有了一个延迟发货的订单。)


最后,再次表达歉意,提出自己的需求。


I apologize for the occurrence of such a problem, but I still hope that the platform can investigate this order again and return us to our innocence. We will pay more attention to our behavior in future operations, thank you!(我对于出现这样的问题,深表歉意,但我还是希望平台可以重新调查一下这个订单,还我们一个清白,我么在之后的经营中会更加更加注意自己的行为,谢谢!)