对于客户提出寄送样品的要求，客服人员应根据实际情况，做出寄送或不寄送的回5.2.3样品问题复。客服人员应了解公司有关寄送样品的原则。一般来说，如果商品成本较低，同时公司的营销政策是想扩大境外市场，对于一些信誉较好的客户，如果他们愿意支付运费，客服人员可以回复答应寄送样品。若公司政策不允许免运费寄送样品，客服人员应礼貌地婉拒客户要求，并提出让客户试购少量商品的建议。
当然，如果客户表明愿意承担寄样费用，往往能够在一定程度上反映出其合作的诚意。客服人员应重点关注此类客户，做好后续跟踪服务，与客户建立稳定的关系。下列范文可供参考。
范文
Customer: Could you send me three samples of this product? If they are good in quality with the color we want, I will order 100 pieces later.
Seller: Thank you for your inquiry.
With reference to your request, I am very sorry to inform you that we are not able to provide you samples. If you want to check our products, we recommend you ordering one piece of our product. We assure the quality because every piece of our product is carefully examined by our staff Thank you for your understanding.
范文
Dear XXX,
Thanks for your inquiry.
We are very interested in your project, but we are sorry that the free sample is not available.
But for bulk order, we can refund you the sample charge for you.
If you have any further questions, please feel free to contact us.
范文
Dear XXX,
We are glad to receive your inquiry. However, we are not able to send you the samples unless you pay for the shipping freight. Looking forword to your reply. Thanks.
