买家与卖家之间的沟通


如何就订单事宜联系买家?

卖家平台中的订单通知电子邮件和【管理订单】页面会显示买家的匿名电子邮件地址。订单报告包含匿名电子邮件地址和电话号码。有关如何下载订单报告的更多信息,请参阅订单报告帮助主题。

买家如何向卖家提问

买家使用 Web 窗体而不用电子邮件联系卖家。亚马逊将向卖家转发消息及买家的匿名电邮地址,卖家随后可回复电子邮件。买家可以通过电子邮件回复后续信件。

买家因为我没有收到订单联系我时,我该怎么做

使用“卖家平台”的“管理订单”功能查看订单是否有效。您可按照买家的电邮地址或订单编号进行搜索。可能是订单尚未在“亚马逊付款”系统中清算。在此类情况下,搜索结果会显示订单仍处于未决状态。如果订单仍处于未决状态,您不应对其采取任何操作。等待订单发布到您的订单报告,或者鼓励买家联系 Amazon.com 客户服务部。

我该怎样保护自己免受网钓客的攻击

我们的最佳建议是:

  • 了解 Amazon.com 的基本政策。

  • 请勿单击电子邮件中的任何超链接。

  • 单击电子邮件中的链接后,请勿泄露或向打开的网页提供任何账户或财务信息。


亚马逊官网原文详情:   

Buyer-Seller Communication FAQ


How do I contact a customer about their order?

Order notification emails and the Manage Orders page in Seller Central display customers' anonymized email addresses. Order reports include both anonymized email addresses and phone numbers. For more information on how to download your order reports, see the Order Reports Help topic.

How does a buyer ask a seller a question?

Buyers use a Web form instead of e-mail to initially contact the seller. Amazon will forward the message, along with the buyer's anonymised e-mail address, to the seller, who can then reply to the e-mail. Buyers can respond to subsequent correspondence by e-mail.

What do I do when a customer contacts me about an order I haven't received?

Use Manage Orders in Seller Central to see whether the order is valid.

You can search by customer e-mail address or order ID. It's possible that the order has not yet cleared the Amazon Payments system. When this happens, the search results will indicate that the order is still pending. Do not ship an order while it is still in a pending state. Wait for the order to be posted to your order report or encourage the customer to contact Amazon Customer Service.

How can I protect myself against fake emails?

You can take some simple steps to protect yourself from fake emails—also known as phishing.

We recommend taking the following precautions:

  • Understand Amazon's basic policies: We never ask for your user ID or password in an email.

  • Do not click any hyperlinks in an email.

  • Do not give out any account or financial information in an email or to a web page that opened after clicking a link in an email.

In addition, the following practices can help protect you from future fraudulent emails.

  • Review About Identifying Whether an E-mail is from Amazon for information about phishing.

  • Consider changing the e-mail address associated with your seller account so that phishers can't use this e-mail address to contact you. For example, if your seller account uses myinfo@myisp.com, consider using a new or different e-mail, such as changedinfo@myisp.com, for your contact information.

  • Do not use the same e-mail address as your sign in as you do for your customer contacts. For example, if you use myname@myisp.com as your sign in account, consider using an e-mail address such as info@myisp.com for your notification or contact e-mail address.

文章来源:亚马逊官方网站