目前，退货地址位于墨西哥的商户可将其产品加入墨西哥用户退货项目。如果用户基于合理原因要求退款，其需要将产品退回指定的退货地址。

本文将解答有关“Wish 墨西哥退货项目”的常见问题。商户可点击此处查看项目概览。

1. 参与“Wish 墨西哥退货项目”需要提供哪些信息？

如需将产品加入“Wish 墨西哥退货项目”，商户必须提供以下信息： 

• 位于墨西哥的退货仓库地址、电话号码和电子邮箱地址。

• 每件产品的物流信息：

• 体积（即长度 * 宽度 * 高度）：≤ 216升（7303盎司）

• 长度：≤ 120厘米（47英寸）

• 宽度：≤ 120厘米（47英寸）

• 高度：≤ 120厘米（47英寸）

• 重量：≤ 50公斤（110磅）

产品加入退货项目后，如果墨西哥用户基于合理原因（例如质量问题）要求退款，其必须将相应产品退回至商户位于墨西哥的退货地址，方可获得退款。用户将使用 Wish 基于产品物流信息生成的预付退货配送标签。退货配送标签费用将从商户的账户余额中扣除。

您可以参阅此常见问题解答，详细了解如何为产品添加物流信息。

2. 哪些产品可以参加“Wish 墨西哥退货项目”？

Wish 平台上有物流信息的产品即有资格参与“Wish 退货项目”。对于墨西哥退款项目，如果商户要收取墨西哥用户的退货，其必须在墨西哥设有退货仓库。当用户基于合理原因要求退款时，只有配送至墨西哥的产品才会被退回至墨西哥仓库。

3. 如何将产品加入退货项目？

商户可以参阅此篇常见问题解答文章，了解如何手动和通过 API 启用退货服务。

wish商户官网原文详情：

Wish Returns Program for Mexico

The Wish Returns Program supports merchants in reducing non-logistics-related refund rates and reclaim refunded products. Specifically, data has shown that merchants participating in the Wish Returns Program have 30% lower post-delivery refund rate than those not participating in the program.

Currently, merchants with a valid Mexico return address may enroll their products for domestic returns from or Mexico-based customers, respectively. If a customer requests a refund based on one of the eligible reasons, the customer will be asked to return the product to the specified return address.

This article walks merchants through some commonly asked questions about the Wish Returns Program for Mexico. Merchants may read more information about the program overview here.

1. What information do I need to provide in order to enroll my products in the Wish Returns Program for Mexico?

To enroll products into the Wish Returns Program for Mexico orders and returns, merchants must provide the following information:

• A Mexico-based return warehouse address, phone number, and email address

• Logistics information per product:

• Volume (i.e., Length * Width * Height): ≤ 216 L (7,303 Oz) 

• Length: ≤ 120cm (47in)

• Width: ≤ 120cm (47in)

• Height: ≤ 120cm (47in)

• Weight: ≤ 50kg (110lb)

Once products are enrolled for returns, MX customers who request refunds based on one of the eligible reasons (for example, quality-related issues) will be required to return the enrolled product to the merchant's MX return address before a refund is issued. Customers will use a prepaid return shipping label generated by Wish based on the product’s logistics information. The return shipping label fee will be deducted from the merchant’s account balance.

You can learn more about how to add logistics information for your products in this FAQ here.

2. What products are eligible for the Wish Returns Program for Mexico?

Products with logistics information in Wish are eligible for the Wish Returns Program. For Mexico returns, merchants must have a valid return warehouse in Mexico if they wish to receive returns from Mexico-based customers. Only products shipped to Mexico will be returned to the Mexico warehouse when a refund is requested for an eligible reason.

3. How do I enable returns for my products?

Merchants may consult this FAQ article for a step-by-step walkthrough of enabling returns manually and via API.

文章内容来源：wish商户官方网站