大宗商品或者电器医药等专业性较强的产品,是需要有专门的售后服务电话为消费者答疑解惑的;同时,售后服务也处理一些销售过程中的损坏和赔偿问题。这个电话号码,一般在产品包装醒目的地方标注,或者在产品说明书上有明确标识。如果客户没有主动要求,或者有遗忘,应当主动告知。

一、邮件模板

Dear Boey ,

Regarding our electric battery shaver,we will put our toll-free hotline 800 -× × ×-××× on both the color box and the instruction manual.

A consulting company in France does the after-sale service for us , for call answering,accessories replacing,etc. We plan to establish our own overseas office in Holland and Sweden , and will do it by ourselves.

Best regards,

Tim K.

二、常用语句

1. We will establish our subsidiary in UK next year.

我们明年会在英国开一个子公司。

2. This company does after-sale service for us.

这个公司帮我们处理售后服务事宜。

3.Please call the toll-free hotline if any questions.

有任何问题可以打我们的免费服务热线。

4.The telephone number for after-sale service department will be printed on the packaging.

售后服务电话会印在包装上。

5. If you need any further assistance,please contact with us.

如何您需要任何的进一步协助,请与我们联系。

希望上述内容能够帮助卖家更好地与客户沟通交流。