Wish欧洲退货项目问题解答
通过参加“Wish 退货项目”，wish商户可以降低与物流无关的退款率，并收回被退款的产品以供将来销售。具体而言，据相关数据显示，参加“Wish 退货项目”商户的妥投后退款率与未参加该项目的商户相比低30%。
目前，退货地址位于欧洲的商户可将其产品加入欧洲用户退货项目。如果用户基于合理原因要求退款，其需要将产品退回指定的退货地址。
本文将解答有关“Wish 欧洲退货项目”的常见问题。商户可点击此处查看项目概览。
1. 参与“Wish 欧洲退货项目”需要提供哪些信息？
如需将产品加入“Wish 欧洲退货项目”，商户必须提供以下信息：
欧洲的退货仓库地址、电话号码和电子邮箱地址。
每件产品的物流信息：
长度：≤ 100厘米（39英寸）
宽度：≤ 50厘米（20英寸）
高度：≤ 50厘米（20英寸）
重量：≤ 10公斤（22磅）
产品加入退货项目后，如果欧洲用户基于合理原因（例如质量问题）要求退款，其必须将相应产品退回至商户位于欧洲的退货地址，方可获得退款。用户将使用 Wish 基于产品物流信息生成的预付退货配送标签。退货配送标签费用将从商户的账户余额中扣除。
您可以参阅此常见问题解答，详细了解如何为产品添加物流信息。
2. 哪些产品可以参加“Wish 欧洲退货项目”？
Wish 平台上的有物流信息的产品即有资格参与“Wish 退货项目”。对于欧洲退货项目，商户可以在欧洲国家/地区（请参阅下文第3个常见问题解答“退货项目支持哪些欧洲国家/地区？”查看具体国家/地区）设有退货仓库，以便收到欧洲国家/地区（参阅上述常见问题解答查看具体国家/地区）的用户退货（请注意，可设置退货仓库的欧洲国家/地区列表与可退货的欧洲国家/地区列表并非完全一致）。使用退货服务时，商户退货仓库所在国家/地区无需与订单收货地国家/地区完全吻合。
3. 退货项目支持哪些欧洲国家/地区？
“Wish 退货项目”支持位于下列欧洲国家/地区的退货仓库：
奥地利、比利时、保加利亚、克罗地亚、捷克共和国、丹麦、爱沙尼亚、芬兰、法国、德国、英国、希腊、匈牙利、爱尔兰、意大利、拉脱维亚、立陶宛、卢森堡、马耳他、荷兰、挪威、波兰、葡萄牙、罗马尼亚、塞尔维亚、斯洛伐克、斯洛文尼亚、西班牙、瑞典和瑞士。
“Wish 退货项目”支持以下欧洲国家/地区用户的退货：
奥地利、比利时、丹麦、芬兰、法国、德国、爱尔兰、意大利、卢森堡、西班牙、瑞典、荷兰和英国。
如需加入“欧盟退货项目”，商户需要在上述支持的国家/地区设有退货地址。此外，只有上述列表里的国家/地区的用户可以退货。
4. 如何将产品加入退货项目？
商户可以参阅wish退货项目常见问题解答文章，了解如何手动和通过 API 启用退货服务。
wish商户官网原文详情：
Wish Returns Program for Europe
The Wish Returns Program supports merchants in reducing non-logistics-related refund rates and reclaim refunded products for future sales. Specifically, data has shown that merchants participating in the Wish Returns Program have 30% less post-delivery refund rate than those not participating in the program.
Currently, merchants with a European return address may enroll their products for returns from European customers. If a customer requests a refund based on one of the eligible reasons, the customer will be asked to return the product to the specified return address.
This article walks merchants through some commonly asked questions about the Wish Returns Program for Europe. Merchants may read more information about the program overview here.
1. What information do I need to provide in order to enroll my products in the Wish Returns Program for Europe?
To enroll products into the Wish Returns Program for European orders and returns, merchants must provide the following information:
A Europe-based return warehouse address, phone number, and email address.
Logistics information per product:
Length: ≤ 100cm (39in)
Width: ≤ 50cm (20in)
Height: ≤ 50cm (20in)
Weight: ≤10kg (22lb)
Once products are enrolled for returns, European customers who request refunds based on one of the eligible reasons (for example, quality-related issues) will be required to return the enrolled product to the merchant's European return address before a refund is issued. Customers will use a prepaid return shipping label generated by Wish based on the product’s logistics information. The return shipping label fee will be deducted from the merchant’s account balance.
You can learn more about how to add logistics information for your products in this FAQ here.
2. What products are eligible for the Wish Returns Program for Europe?
Products with logistics information in Wish are eligible for the Wish Returns Program. For European return, merchants can have a return warehouse in any of the European countries listed in No.3 “Which European countries does the Returns Program support?” Q&A below, in order to receive returns from customers based in any of the European countries listed in the same Q&A section below (note that the list of European countries that merchants can set up return warehouse in is different from the list of order-originating European countries that customers can return products from). There's no need for a merchant's return warehouse country to completely match an order-originating country in order for returns to be enabled for European orders.
3. Which European countries does the Returns Program support?
The Wish Returns Program supports merchant return warehouses within the following European countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
The Wish Returns Program supports returns from customers who are located in the following European countries:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Spain, Sweden, The Netherlands, and the United Kingdom.
In order to participate in the EU Returns Program, merchants need to have a return address in the supported countries listed above. In addition, customers also need to be based in the countries on this list in order to return their products.
4. How do I enable returns for my products?
Merchants may consult this FAQ article for a step-by-step walkthrough of enabling returns manually and via API.
文章内容来源：wish商户官方网站
