Wish如何帮助配送韩国路向订单的商户获得用户的 PCCC 以符合韩国海关要求?


从前几年开始,韩国海关总署要求进入韩国的个人货件必须在清关时提供收货人的个人清关编码 (PCCC)。为了帮助商户符合这项要求并提高物流效率和用户满意度,Wish为配送韩国路向订单的商户提供用户的 PCCC 信息,以便顺利完成海关清关,将产品按时妥投给用户。

本常见问题解答将详细介绍 Wish 如何帮助商户获得用户的 PCCC 信息以符合这项要求。

从中国大陆运往韩国的订单

对于中国大陆始发的韩国路向 A+ 物流计划订单,如果用户向 Wish 提供了其 PCCC 信息,则该信息将被自动发送给wish的合作物流服务商。wish商户无需对这些订单采取额外操作。

对于韩国路向的 A+ 物流计划订单,商户平台会为这些订单添加“韩国订单”标记,以帮助商户轻松识别出需要向物流服务商提供 PCCC 的订单。对于 UTC 时间2020年7月3日凌晨0时之后释放的所有韩国路向订单(不包括 A+ 物流计划订单),商户平台的订单 > 未履行的订单和订单 > 历史记录页面会显示此标记。商户现可将这些订单的用户 PCCC 信息以电子方式提供给相应的物流服务商,或在打印包裹的物流标签时在用户配送地址部分提供 PCCC 信息。

例如,下面的屏幕截图显示订单 > 历史记录页面如何显示此标记和工具提示:

如需了解更多有关 A+ 物流计划韩国路向订单的信息,请参阅此篇常见问题解答文章。

从中国大陆以外地区运往韩国的订单

对于 UTC 时间2020年7月3日凌晨0时之后释放的所有韩国路向订单,商户平台的订单 > 未履行的订单和订单 > 历史记录页面将显示“韩国订单”标记,注明这些订单需向物流服务商提供用户的 PCCC 信息。

例如,下面的屏幕截图显示订单 > 历史记录页面如何显示此标记和工具提示:

Wish 收集到用户的 PCCC 信息后,就会通过订单 > 未履行的订单和订单 > 历史记录页面、下载 CSV 文件以及使用 API 等方式将此信息提供给从中国大陆以外地区配送韩国路向订单的商户。

商户然后可将电子版的用户 PCCC 信息提供给相应的物流服务商,或在打印包裹的物流标签时在用户配送地址部分提供 PCCC 信息,以符合上述要求。

商户可以通过以下三种方法获取所有韩国路向订单的用户 PCCC 信息:

手动

前往订单 > 未履行的订单和/或订单 > 历史记录页面。UTC 时间2020年7月3日凌晨0时之后释放的所有韩国路向订单均带有上述标记。

找到相应订单,然后前往“订单详情”页面(在“未履行的订单”页面,点击“操作”列下面的三个点,然后点击“查看详情”;在“历史记录”页面,只需点击订单 ID)。

浏览至此页面上的“订单概览”部分,在“配送地址”字段的底部即可看到“用户 PCCC”:

您也可以前往订单 > 未履行的订单和/或订单 > 历史记录页面,浏览至订单的“收货地址”列,然后点击其中的链接。在随后出现的弹窗底部,可以看到“用户 PCCC”。下面的示例来自订单 > 历史记录页面:

CSV Feed 文件

在订单 > 未履行的订单和/或订单 > 历史记录页面,还可以将所有订单下载到一个 CSV 文件中。在导出的文件中,您可以在“Customer Identity Number”(用户身份号码)列下找到用户的 PCCC 信息:

API 检索

您可以使用以下用于检索订单的 API 命令,并在响应中查看用户的 PCCC:

/api/v2/order

/api/v2/order/get-fulfill

/api/v2/order/create-download-job 

系统将在 API 响应的“customer_identity_number”字段中提供 PCCC 信息。

wish商户官网原文详情:


How does Wish help merchants shipping South Korea-bound orders obtain customer PCCC to comply with Korean customs requirement?


Over the past few years, the Korean Customs Service has been requiring the recipients’ Personal Customs Clearance Code (PCCC) when making customs clearance for shipments of personal goods entering South Korea. To help merchants comply with this requirement, improve logistics efficiency, and increase customer satisfaction, Wish provides merchants with the customer PCCC information so that South Korea-bound orders are processed at the Korean customs smoothly and delivered to the customers without delay.

This FAQ walks merchants through how Wish supports merchants in obtaining the customer PCCC information and comply with this requirement.

For South Korea-bound orders originated from Mainland China

If the customers provided their PCCC information to Wish, it will be automatically transmitted to our partner shipping carriers as part of the Advanced Logistics Program for Mainland China-originating, South Korea-bound orders. No additional actions are required from merchants for these orders.

For South Korea-bound orders that are not part of the Advanced Logistics Program, a “South Korea Order” flag will be added in the Merchant Dashboard to help merchants more easily identify the orders where PCCC needs to be provided to shipping carriers. For all South Korea-bound orders released after July 3, 2020 12:00AM UTC (excluding Advanced Logistics Program orders), the Merchant Dashboard Orders > Unfulfilled Orders and Orders > History pages will display this flag. For these orders, merchants may now transmit customer PCCC information to their shipping carriers electronically or offline by printing out parcel shipping labels with PCCC as part of the customers’ shipping addresses.

For example, the screenshot below shows how this flag and tooltip will appear on the Orders > History page:

To learn more about the Advanced Logistics Program for South Korea-bound orders, please visit this FAQ article.

For South Korea-bound orders originated outside of Mainland China

For all South Korea-bound orders released after July 3, 2020 12:00AM UTC, the Merchant Dashboard Orders > Unfulfilled Orders page and Orders > History page will show a flag that states “South Korea Order” to indicate that customer PCCC for specific orders needs to be provided to the shipping carriers.

For example, the screenshot below shows how this flag and tooltip will appear on the Orders > History page:

Upon collection of customer PCCC information, Wish will surface to merchants shipping South Korea-bound orders from outside of Mainland China the customer PCCC information via Orders > Unfulfilled Orders page and Orders > History page, CSV download, and API.

Merchants may then transmit customer PCCC information to their shipping carriers electronically or offline by printing out parcel shipping labels with PCCC as part of the customers’ shipping addresses to comply with the above requirement.

Merchants are able to access customer PCCC for all South Korea-bound orders via the following three methods:

Manually

Navigate to Orders > Unfulfilled Orders and/or Orders > History page. All South Korea-bound orders released after July 3, 2020 12:00AM UTC orders are marked with the flag shown above.

Locate such an order and navigate to the “Order details” page (on the Unfulfilled Orders page, click the three dots under the "Action" column, and click "View details"; on the History page, simply click the Order Id).

Navigate to “Order overview” section on this page, and you’ll see “Customer PCCC” at the bottom of the Shipping Address field:

Alternatively, on the Orders > Unfulfilled Orders and/or Orders > History page, you can navigate to the “Ship to” column of an order and click the link below. A popup modal will appear, and you will be able to view “Customer PCCC” at the bottom of the modal. See below for an example shown in the Orders > History page:

CSV Feed File

Also on the Orders > Unfulfilled Orders and/or Orders > History page, download all orders as a CSV file, and you will be able to find the “Customer Identity Number” column in the exported file that indicates the customer’s PCCC information:

API Retrieval

You will be able to view the customer’s PCCC in responses for the following API calls for retrieving orders:

/api/v2/order

/api/v2/order/get-fulfill

/api/v2/order/create-download-job 

Specifically, the PCCC information will be provided under the “customer_identity_number” field in API responses.


文章内容来源:wish商户官方网站