有些买家收到货物后不管产品质量好不好一律不给评价,那么卖家可以去委婉地催下买家给予评价。有些买家甚至不知道怎么给评价,卖家可以及时和买家进行沟通,告诉他评价的步骤也无妨。收货后可以主动发询盘和邮件过去咨询客户收到货物是否符合自己的需要和期待,有时候主动催一下客户反而使得客户对卖家更有信任感,别说获得好评了,回头率就赚了不少。
Sample 1
Dear buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.
Best Regards
(Your name)
Sample 2
Dear buyer,
Could you tell me if the item has been successfully delivered to you? If you get it, we sincerely hope you will like it and be satisfied with our customer services. If you have not got it or got it but have any concerns,
please don't hesitate to contact us. We would like to do whatever we can do to help you out.
If you don't mind, please take your time and leave us a positive comment, which is of vital importance to the growth of our small company.
Please DO NOT leave us negative feedback. If you are not satisfied with our products, please contact us for solution.
Thank you so much.
Yours Sincerely