不符合政策要求的退货请求

有时，买家的退货请求不符合亚马逊退货政策的要求。包括在退货期限过后提交退货请求、商品不符合退货条件以及商品存在与制造商保修相关的问题。您可以自行决定是批准还是关闭（拒绝）它们。如果您决定关闭请求，我们鼓励您向买家提供合适的理由并提供所需的详细信息。请参阅管理退货，了解有关关闭请求的更多信息。

请注意，如果您关闭退货请求或发放部分退款，可能导致买家提交亚马逊商城交易保障索赔。我们将审核买家的索赔，并要求您提供其他信息。请参阅回复亚马逊商城交易保障索赔通知，了解更多详情。

注意： 对于大部分商品，请在订单配送后 30 天内提交退货请求。

亚马逊官网原文详情：  

Out-of-Policy Return Requests

Occasionally a buyer's return request does not fit within the parameters of the Amazon return policies. This can include return requests submitted after the return time-frame has passed, items that are not eligible for return, and items with issues related to a manufacturer's warranty.

It is up to you to decide whether to approve or close (decline) them. If you decide to close a request, we encourage you to provide suitable reason to the buyer with required details. Refer to Manage returns to learn more about closing the request.

Note that the buyer may decide to file an A-to-z Guarantee claim if you close the return request or issue a partial refund. The buyer's claim will be reviewed, and you will be asked to provide additional information. Refer to Respond to an A-to-z Guarantee claim notification for additional details.

Note: For most items, submit the return request within 30 days after the order delivery.

 文章来源：亚马逊官方网站