在收款的过程中也许会发生一些问题，比如客户付少了余款需要补上，付多了余款需要退回一部分，银行账户有点问题被退回，或者客户把应该付给别人的钱错付给你。一旦有这类问题，都需要第一时间沟通，并拿出处理意见。
一、邮件模板
Stephanie,
We were informed from our bank that our account was added EUR 850 as wire transfer.
l think the money belongs to your other supplier，right? Is it possible to return the money to you by check or cash when you come to China next month?
If you are encountering problems when making payment，please let me know.
Thanks and best regards ,
Lily Zhang
二、常用语句
1.Please accept our apologies for the wrong transfer.
请原谅，我们不小心汇错了款。
2. We will return the money at our earliest convenience.
我们会在方便的时候尽快给您安排退款。
3.Sorry ,our bank acecount could only receive USD and EUR.
抱歉,我们的银行账户只能接收美元和欧元。
4.What date can we expect to receive your re-payment?
请问我方什么时候能收到您重新安排的款项?
5. Please keep us posted if you're experiencing the balance. Thank you !
如果在安排余款时发生问题,请告知我方。谢谢!
