很多时候，已经通知客户付款，但是等了多日都不见有款项到账。这个时候就需要主动询问客户，让对方帮忙查询，或者提供银行水单。因为跨境汇款的审核相当严格，对于收款人的账户、公司名、收款银行甚至中转行的信息都需要完全准确，任何一个细节有误，或者拼写错误，汇款都有可能被退回或者暂时冻结。
一、邮件模板
Dear Ali ,
T'm sorry to inform you that we haven't received your payment.
Could you kindly re-check it? Please also send us the bank receipt for record.
Thank you !
Regards ,
Belinda Xie
二、常用语句
1. Sorry for the oversight for the balance delay.
很抱歉我们付余款迟了。
2. I'm sure you will receive our payment no later than next W ednesday.
我确保你们下周三之前会收到款项。
3. You wrongly typed our company name, and the payment was returned to your bank account.
您打错了我们的公司名，所以款项已经被退回到贵公司的银行账户里。
4. Please do the wire transfer to another bank account of Standard Chartered.
请电汇到我方另外一个渣打银行的账号。
5. We have yet received the remainder of payment for PO#RJ-313.
我方尚未收到贵方关于订单号RJ-313的余款。
希望上述内容对您有帮助。
