Product Two-Tier Low Rating Policy
Products with low ratings create a poor experience for Wish customers. A product with an average rating above 3 is considered acceptable, a product with an average rating above 4 is good,and the best products have an average rating close to 5.
Low-Rated Products Policy:
If a product has an unacceptably low rating average, then the merchant will be responsible for 100% of the cost of all refunds on that product until the product is re-evaluated, If the product is re-evaluated and the rating has improved, the policy will no longer be in effect.
If a product has an extremely low average rating, it will be removed from Wish automatically and the merchant will be responsible for 100% of the cost of all refunds. The product will not be re-evaluated.
Products are evaluated on a weekly basis. Each week, stores will receive a summary of all their products affected by this policy. If a product has a low rating, the merchant should improve the product listing, or remove it.
Example 1:
1.From May 1 to May 7, product A has 20 ratings with an average rating of 1.9.
2.From May 7 to May 14, product A has 12 refunds, and the merchant is responsible for the cost of all 12 refunds
Example 2:
1.From May 1 to May 7, product B has 25 ratings with an average rating of 4.5.
2.From May 7 to May 14, product B has 10 refunds, and the cost of refunds on product B will be determined under normal Wish policies.
Example 3:
1.From June 1 to June 7, product C has 20 ratings with an average rating of 1.65.
2.From June 7 to June 14, product C has 12 refunds, and the merchant is responsible for the cost of all 12 refunds.
3.From June 7 to June 14, product C has 15 ratings with an average rating of 2.21.
4.From june 14 to June 21, product C has 20 refunds, and the merchant is responsible for the cost of all 20 refunds.
5.From June 14 to June 21, product C has 10 ratings with an average rating of3.12.
6.From June 21 to June 28, the cost of the refunds on product C will be determined under normal Wish policies.
Example 4:
1.From June 1 to June 7, product D has 10 ratings with an average rating of 1.65.
2.From June 7 to June 14, product D has 12 refunds, and the merchant is responsible for the cost ofall 12 refunds.
3.From June 7 to June 14, product D has 25 ratings with an average rating of 1.5.
4.From June 14 to June 21, product D has 20 refunds, and the merchant is responsible for the cost ofall 20 refunds.
5.From June 14 to June 21, product D has 10 ratings with an average rating of 1.25.
6.Product D is now removed from Wish automatically.
Example 5:
1.From June 1 to June 7, product E has 10 ratings with an average rating of 4.5.
2.From June 7 to June 14, the cost of the refunds on product E will be determined under normal Wish policies.
3.From June 7 to June 14, product E has 25 ratings with an average rating of 3.0.
4.From June 14 to June 21, the cost of the refunds on product E will be determined under normal Wish policies.
5.From June 14 to June 21, product E has 10 ratings with an average rating of 1.75.
6.From June 21 to June 28, product E has 20 refunds, and the merchant is responsible for the cost of all 20 refunds.
