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跨境电商平台卖家因对库存把控失误，导致订单缺货，在客户下订单后，客服人员及时向客户说明库存情况，并告知到货及发货时间，提升售后服务质量。下列范文可供参考。

范文

Dear Ms. Jefferson,

We are Really sorry for the inconvenience, just because this Model A you bought is out of stock. But don't worry, the new stock will arrive in a week. Hope you can be a little patient. 

Once we have in stock, we will arrange your package immediately.

Thank you again for your understanding and continuous support. We can offer a 5% discount for your order next time.

Have a great day!

Andy