如果买家想移除反馈

买家可以移除反馈，但是应以他们自己的意愿为准。一般而言，如果反馈符合我们的政策指定的以下标准，我们会将其移除：

注意： 买家移除反馈之后，您的平均评级将相应地进行更新。

• 反馈包含污言秽语。

• 反馈包含卖家个人身份信息。

• 整条反馈评论是商品评论。

• 整条反馈评论是关于亚马逊配送订单的配送情况或客户服务。

如果您认为您收到的反馈符合以上任一移除标准，则可以执行以下操作：

1. 转至反馈管理器。

2. 在【近期反馈】表中，在您想要请求移除反馈的【订单编号】旁边，选择【操作】列下的【请求移除】。

有关更多信息，请参阅亚马逊可以移除买家反馈吗？

您也可以使用以下选项之一联系买家：

使用反馈管理器

1. 转至【绩效】选项卡下的反馈。

2. 在【近期反馈】表中，选择指定订单编号旁边的【操作】列下的【联系买家】。

使用“买家与卖家消息服务”模板

有关更多信息，请参阅买家与卖家消息服务的电子邮件模板。

注意： 您只能使用“买家与卖家消息服务”模板就订单或客户服务问题联系买家。

在您联系买家并解决他们的问题后，您可以礼貌地要求他们能否移除负面反馈。

如果买家同意移除反馈，您可以向他们提供以下详细的步骤说明：

1. 转至卖家反馈。

2. 点击【已完成反馈】。

3. 向下滚动以找到您想要移除的反馈，然后点击【移除】。

4. 选择移除反馈的原因，然后点击【移除】。

注意： 您可以请求买家移除反馈。但是，您不能通过向买家提供金钱或物质奖励来要求买家提供或移除反馈。有关更多信息，请参阅禁止的卖家活动和操作。

 亚马逊官网原文详情：

When buyers want to remove feedback

Buyers can remove feedback, but it is at their discretion. In general, Amazon will remove feedback when it meets the criteria specified in our policy:

Note: When the buyer removes feedback, your average rating is updated to reflect this.

• The feedback includes obscene language.

• The feedback includes seller-specific personally identifiable information.

• The entire feedback comment is a product review.

• The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.

If you believe that the feedback you received meets any of the criteria above for removal, you can do the following:

1. Go to the Feedback Manager.

2. In the Recent Feedback table, next to the Order ID you want to request feedback removal, select Request removal under the Actions column.

For more information, see Can Amazon remove buyer feedback?

You can also contact the buyer using one of the following options:

Use the Feedback Manager

1. Go to Feedback under the Performance tab.

2. In the Recent Feedback table, select Contact Customer under the Actions column next to the designated Order ID.

Use the Buyer-Seller Messaging templates

For more information, see Email templates for Buyer-Seller Messaging.

Note: You can only use the Buyer-Seller Messaging templates to contact a buyer in regards to an order or a customer service question.

After you have contacted your buyer and addressed their concerns, you can politely ask them if they can remove their negative feedback.

If the buyer agrees to remove their feedback, you can provide them with these step-by-step instructions:

1. Go to Leave Seller Feedback.

2. Click on Completed Feedback.

3. Scroll down to locate the feedback you want to remove, and click Remove.

4. Select a reason for removing the feedback, and then click Remove.

Note: You may request that a buyer remove feedback. However, you may not offer nor pay any incentive to a buyer for either providing or removing feedback. For more information, see Prohibited seller activities and actions.

 文章来源：亚马逊官方网站