资金扣留政策

买家的信任对亚马逊而言至关重要,因此我们严格禁止销售假冒伪劣商品以及从事其他欺骗性、欺诈性和非法活动。如果我们发现您参与了此类活动,我们可能会停用您的卖家账户并扣留您账户中的所有资金,以保护我们的买家和销售伙伴。

我们停用您的账户时,会扣留资金以结算未完成的交易,包括商品退货或退款、买家的亚马逊商城交易保障索赔、库存移除费用和未结费用。您可以按照账户停用通知或卖家平台中提供的说明对您的账户停用提出申诉。如果在申诉之后恢复了您的账户,我们将根据您的付款计划发放并支付款项。

如果在申诉之后仍未恢复您的账户,或者您选择不对停用提出申诉,那么自账户停用之日起 90 天后,您可以单独联系 disbursement-appeals@amazon.com,申请将资金支付给您。 我们将单独开展调查,评估您的账户是否参与了滥用、欺诈性或其他禁止的活动。在此过程中,我们可能会要求您提供有关您的身份、金融工具和商品采购情况的其他信息或文件。我们可能会向第三方或政府机构核实您提供的任何信息。

如果我们发现您参与了欺骗性、欺诈性或非法活动,滥用我们的系统或屡次违反我们保护买家和销售伙伴的政策,我们可能会扣留您账户中的部分或全部资金。欺骗性、欺诈性或非法活动包括但不限于:伪造身份或使用假身份、违反亚马逊防伪政策或向亚马逊提交伪造的文件。


 亚马逊官网原文详情:

Funds withholding policy

Customer trust is paramount to Amazon, and we strictly prohibit the sale of counterfeit goods and other deceptive, fraudulent, and illegal activity. If we find that you have engaged in such activity, we may deactivate your seller account and withhold any funds that may be in your account, in order to protect our customers and sellers.

When we deactivate an account, we withhold funds to settle outstanding transactions, including product returns or refunds, A-to-z claims from customers, inventory removal costs, and outstanding fees. You may appeal your account deactivation by following the instructions provided to you in the notice of account deactivation or in Seller Central. If your account is reinstated as a result of the appeal, funds will be released and disbursed according to your disbursement schedule.

If your account is not reinstated following an appeal or you choose not to appeal the deactivation, after 90 days from when your account was deactivated, you may separately request funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account for abusive, fraudulent, or other prohibited activity. During this process, we may request that you provide additional information or documentation regarding your identity, financial instruments, and product sourcing. We may validate any information that you provide with third parties or government agencies.

If we find that you have engaged in deceptive, fraudulent, or illegal activity, have abused our systems, or repeatedly violated our policies that protect our customers and sellers, we may withhold some or all funds in your account. Examples of deceptive, fraudulent, or illegal activities include, but are not limited to: falsifying or misrepresenting your identity, violating Amazon’s anti-counterfeit policy, or submitting forged documents to Amazon.

 文章来源:亚马逊官方网站