退款选项

退款有两种类型。第一种是退款不退货,您发放退款并让买家保留商品。您可以通过定义的规则自动发放退款而不退货(请参阅退款不退货),也可以通过消息服务与买家合作处理特定退货。第二种是标准退款,您在收到退货商品后发放退款。

如果退款与买家支付的商品价格不符,则会被视为部分退款。您可以根据退货情况发放部分退款(而不是全额退款):

  • 重新入库费 如果买家退还给您的商品已残损,或者与配送商品时的状况不同,则可以在合适的情况下收取重新入库费。请参阅重新入库费收取指南了解更多信息。

    • 如果您决定发放部分退款,我们建议您提前向买家说明,以免造成误解或导致亚马逊商城交易保障索赔。

  • 退货运费: 如果买家不再想要商品或因其他原因造成退货,且亚马逊提前向您的账户收取了通过预付费退货的退货运费,则您可以从您向买家发放的退款中扣除退货运费。请访问预付费退货的退货原因代码以确定退货的过错方。

    注意: 如果买家提前支付了退货运费,但您是退货的过错方,那么除了商品价格外,您还需要退还退货运费。


如果商品、礼品包装或订单的配送和处理费用计算了税费,则在发放全额或部分退款时会自动退还税费。对于部分退款,将自动计算和退还部分税费。

有关全额退款和部分退款的信息,请参阅以下页面。

  • 发放全额退款

  • 发放部分退款

  • 税费退款


在以下情况下,您可以按照此处的说明发放仅税费退款:

  • 买家符合免税条件 - 卖家负责获取、验证和保留任何必要的文件来支持买家请求。

  • 计算的费率有误 - 如果买家的订单目的地的税率低于订单计算税率,则可以发放管辖区税费退款。

  • 商品或运费已退款,但税费未退款 - 如果您发放了退款,则也应退还相应金额的税费


如果订单目的地所在的州、省、直辖市或自治区颁发了在配送时已生效的商城征税法,并且亚马逊处理了该订单的税费计算,则亚马逊客户服务将负责协助买家处理仅税费退款申请。

注意: 您可以在发放订单金额退款的同时发放优惠,或以发放优惠代替发放退款。优惠退款不会包括或自动计算任何税费。


亚马逊官网原文详情:   

Refund Options

A refund can be of two types. One, returnless refund where you issue a refund and let the buyer keep the product. You can either automatically issue a returnless refund via rules you define (see Returnless Refunds), or you can work with the buyer via messaging for a specific return. Two, standard refund where you issue a refund after you receive the product back.

The refund is considered partial if it does not match the item price that the buyer was charged. You may issue a partial refund (instead of a full refund) depending on the return circumstances:

  • Restocking fees: If the buyer returns the item to you damaged or in a condition that is different from the condition in which you shipped it, a restocking fee option may be available if the situation qualifies. Refer to the Guidelines for charging restocking fees for more information.

    • If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.

  • Return shipping cost: If the buyer simply no longer wants the item or is otherwise at fault for the return, and Amazon charged your account upfront for return shipping through Prepaid Returns, you may deduct the cost of return shipping from the refund you issue to buyers. Visit Return Reason codes for Prepaid Returns to determine who is at fault for a return.

    Note: If the buyer paid upfront for return shipping and you are at fault for the return, you are required to refund the return shipping cost in addition to the item price.


If the product, gift wrap, or shipping & handling on an order had tax calculated, tax will be automatically refunded when issuing a full or partial refund. For partial refunds, partial tax will be automatically calculated and refunded.

Refer to the following pages for information on full and partial refund.

  • Issue a full refund

  • Issue a partial refund

  • Tax refunds

You may issue a tax only refund by following the instructions here when:

  • The buyer qualifies for tax-exempt status - It is the seller’s responsibility to obtain, validate, and retain any necessary documentation to support the customer’s request.

  • An incorrect rate has been calculated - If the buyer’s order destination is in a lower tax rate than was calculated on the order, a jurisdiction tax refund can be issued.

  • A product or shipping price was refunded, but tax was not - If you issue a refund, tax for that amount should also be refunded


If the order was destined to a state that had Marketplace Tax Collector laws in effect at the time of shipment and Amazon managed the tax calculation for the order, Amazon Customer Service will be responsible to assist the buyer with their tax-only refund request.

Note: You have the option to Issue Concessions in addition to or as an alternative to refunding order amounts. Concession refunds do not include or automatically calculate any tax.


文章来源:亚马逊官方网站