服务不够好,是做生意的大忌。靠价格取胜的时代已经过去了,中国制造的价格竞争力一直在往下走,目前就产品本身而言,依靠的仅仅是巨大的制造业潜力、熟练的工人和丰富的上下游配套供应商而已,剩下的都属于附加值范畴。所以对于服务和效率的加强,就变得非常有必要。专业、服务、效率,一直是被强调的外贸三要素。

一、邮件模板

Dear Miss Whittaker ,

Thank you for your email. Please accept our sincere apologies for the defective of our service.

We will take full responsibility for this claim and pay for the express charge & accessory cost!I hope that you will not let this unhappy incident to lose the confidence for our business.

l already asked a 3 d party to deal with our after-service issues in Canada and US,and set up an 800 toll-free call. Therefore,consumers could contact with this company directly for any questions when using our products.If any parts damaged ,house calls will be also solved as quickly as possible.

It is our guarantee that the similar incidents will not happen again.

Thanks and best regards ,

Phoebe Cai

二、常用语句

1. We will take the responsibility for this serious claim.

对于这个严重的索赔,我们会承担责任。

2. Please accept our sincere apologies !

请接受我们诚挚的道歉!

3. We will set up an 800 toll-free call for after-service.

我们将会开通一个关于售后服务的800免费拨打电话。

4. House calls will be solved from 9 a.m.to 5 p.m.every Monday to Saturday.

我们从周一到周六,上午九点到下午五点会上门处理问题。

5. We regret the accessories shortage cause by our omission.

由于我们的疏忽造成配件的不足,我们深感抱歉。

以上就是服务被投诉后的应对邮件,希望对您有帮助。