客服人员回答客户有关跨境物流投递时效时，可先查询物流公司提供的时效，如遇到一些特殊情况，如节假日、恶劣天气等，要及时提醒客户投递时间会相应延长。下列范文可供参考。
范文
Dear customer,
Thank you for your order.
We will send them by EUB with a tracking number. Normally it will take about 7-15 business days arrive in your country. Is that OK for you? Looking forward to hearing you soon.
Have a nice day.
范文
Good morning/afternoon/evening. We will send them by China Post Airmail. It will take about 30-40 days reach the destination. China Post is the biggest logistics company in China, and it will keep the items safe. You could choose other shipping company, but you need to pay more shipping fee for them. So which way do you prefer?
Have a nice day.
范文
Dear friend,
We will check the goods before shipment, which usually takes several hours.
So the package will send to you in 48 hours after you finish the payment, we will send it by X X X X X X X, it will take X X days for delivery if no special circumstances in transit.
Best wishes.
范文
Dear XXX，
Thanks for your inquiry.
Generally, we would arrange your product within 2-3 business days upon receipt of your payment. Normally international shipping would be slower than domestic. It usually takes 7-21 business days by China Post, or 3-15 business days by EMS/FedEx to your country. And sometimes if some uncontrollable situations happened, such as bad weather, holiday, etc., it would be slower than that.
Thank you for understanding.
范文
Dear XXX，
Yeah, the drop shipping ( 直销航运) is available for us.
You just need to give us the item specification, buyer address and the shipping carrier. Our professional team will help you handle any other things at our end.
If you have any further questions, please let me know.
Thanks.
