跨境电商平台上提供多种物流运输方式，各家物流公司收费标准不一样，对于客户来说，评估商品的运输费用是一件比较复杂的事情。客服人员应根据物流方式和客户所在国家和地区介绍物流时效，耐心地给客户解释运费标准，计算出准确的物流费用及大概运输时间，并给出运输建议。下列范文可供参考。
范文
Dear XXX,
Thanks for your inquiry.
The cheapest express way for 10 pcs(pieces) of the mentioned cases shipping to Brazil need about extra $ 20(0.65kg) by UPS Expedited, which only takes 4-8 days to arrive to you.
Kindly advise whether it is acceptable for you.
We welcome you to contact us via Skype X X X or WhatsApp X X X for further discussion.
范文
Dear XXX,
Regarding ePacket's latest quotation, the shipping freight for a parcel less than 2kg is $ 8 from China to Australia. It usually takes 13-20 days to reach you. Hope it'll be helpful to you.
Thank you.
常用短语：
shipping cost 运费 shipping fee 运费 freight 运费
fare 费用，票价 expense 花费，费用
