整个外贸业务流程中的每一个细节都需要外贸业务人员能够准确、及时的和国外客户进行有效沟通，只有这样才能确保每一笔外贸订单的高质量交付以及后续客户的持续返单。当无法提供客户想要的产品时，应当如何回复呢？

Dear Mr.

Thank you for your enquiry of 12 March . We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.

We would,however, like to take this opportunity to offer the following material as a close substitute:

Cate 5,US$_per meter FOB Shanghai,including your commission 2%.Please visit our catalog at http: //www.xxx.com for more infonmation on this item. If you find the product acceptable, please email us as soon as possible.

Sincerely,

xxx

以上就是无法提供客户想要的产品时的邮件回复，希望对您有帮助。

（本文内容根据网络资料整理，出于传递更多信息之目的，不代表连连国际赞同其观点和立场）