很多时候,新客户的询盘,通常会有一大堆的问题,回答这些问题往往是初次磨合的过程。因为客户对供应商完全没有了解,希望知道关于产品和公司的更多信息,这就需要你尽可能完整且详细地提供信息。很多大客户和专业客户甚至有专门给供应商填写的相关表格,这也需要认真、及时处理。

一、邮件模板

Dear May ,

Thanks for getting me back for my quotation.

According to your questions,please find our reply as follows.

1. Is it possible to do O/A 45 days?

[ Adeline Zhang ] : According to our company rules , we could only do T/T or L/C at sight. I think we could make a compromise to do L/C with you.

2. What is your main market? Turnover?

[Adeline Zhang ]: Our main market is USA,and turn over is roughly 5million USD per year.

3. Have you cooperated with other customers in Germany? Who are they?

[ Adeline Zhang ] : Yes,we got orders from OTTO and QVC in Germany via importers in Europe.

4.Do you have interest to do our own design items?

[ Adeline Zhang]: Absolutely! We have big interest !

5. How many staffs in your company?

[ Adeline Zhang ] : Roughly 35 in the office , and 10 inspectors.If you have any further questions,please let me know.

Thanks and best regards,

Adeline Zhang

Sales Manager-EU team

二、常用语句

1.Thank you for mailing me back.

感谢您回复我的邮件。

2. Our sales turnover for 2011 is roughly 50 million HKD.

我们2011年的销售额大约是五千万港币。

3.Have you cooperated with any customers in New Zealand?

贵公司跟新西兰客户做过生意么?

4. We look forward to serving you again in the near future!

我们期待在不久的将来能再次为您服务!

5.Could you please drop by our company when you're in China?

当您在中国的时候,能否请您抽空来一趟我们公司?

以上就是通过外贸邮件回复客户问题的攻略,希望对您有帮助。