一旦己方做错了某些事，不仅需要在第一时间向客户道歉，还需要仔细研究并给出解决方案。而不是一句简单的 sorry就了事了。这对客户来说很不礼貌，也是相当不负责任的。要站在客户的角度换位思考，如果这个问题发生了，客户能够怎么办？应该怎么做，才能尽快帮他解决困难？有什么应对的办法？
一、邮件模板
Dear Karina ,
This is Lucy Yuan,colleague of Katie,from ABCD Enterprise Ltd. in China.I'm in charge of our sales team of EU business division.
lt is our mistake to delay your orders 2 - 3 shipments as your request ,due to the peak season and labor shortage before the CNY holiday. We apologize!
l know your urgent demand for promotion and advertisement. Per my checking with our boss,we plan to deliver 30% of goods by air and the rest 70% by sea. Therefore,you could receive 30% earlier than your schedule,and 70% roughly 1 or 2 weeks later.
Please reply ASAP. We have to check with forwarder urgently for arranging the delivery.
Thanks and best regards ,
Lucy Yuan
二、常用语句
1. Tm in charge of our marketing department.
我管理我们公司的市场部门。
2. It is our mistake to postpone the delivery date to Apr.30.
把交货期推迟到四月三十号是我们的责任。
3. We could deliver them by air and pay for the freight charge.
我们会安排货物空运,并承担运费。
4. Please split them into 2 ×20’containers and ship them to Bremerhaven.
请把它们分成两个20尺柜出货,去不莱梅港。
5. We'll lose USD 7000 in our estimation.
据估计，我们这次将会损失7000美元。
以上就是出错后应对客户的邮件模板 ，希望对各位有帮助。
