索赔不一定都需要用钱来解决。很多客户要求索赔,目的是弥补他的损失,但如果能用别的办法弥补损失,何不灵活变通一下,跟客户谈谈呢?不到万不得已,是不能轻易赔款的。只要有得谈,就要尽一切努力避免赔款。

卖家可以用一些别的办法,比如下次合作时给客户打折,遇到损坏的产品时给客户重新补一批货,或者发一些别的产品过去,免费让客户试销。总之具体问题具体分析,就能找出谈判的切入点。

一、邮件模板

Dear Ashley ,

We would like to express our deeply regret that the barcode for 10% goods couldn't be scanned. It is too expensive to do the re-work in EU.

We'll give you another 10% goods by air as replacement. Is it acceptable to give us 20 days? If time limited, we suggest you try our new model KJ-295.We have stock for this item,and the quality is better than your order#KJ-294.These products could be delivered in 3 days after packaging.

Please give us your comments soon.

Best regards,

Stephy

二、常用语句

1. We would like to express our deeply regret that the goods couldn't be shipped on time.

对于货物不能准时出运这件事,我们深表歉意。

2. If time limited ,we could deliver them by air.

如果时间不够,我们可以安排货物的空运。

3. We have this microwave oven in stock.

这款微波炉我们还有存货。

4.The labor cost for re-work is too expensive in UK.

在英国,产品返工的人工成本太高了。

5. Due to the quantity shortage of 8% , what about a 12% discount in next order?

由于产品数量少了8%,我们下一单给你12%的折扣怎么样?

希望卖家能通过这样的邮件更好地同客户沟通,以其他方式代替赔款。