在遇到无理索赔时,就需要据理力争，说明原因，拿出证据，而不是简单地拒绝。很多时候，客户只是以为责任是供应商的，就开始索赔。因此，只要能沟通清楚，让对方明白事情的真相和原因，一切都是可以商量的。
一、邮件模板
Dear Lucas,
We won't accept your request for compensation. It is not our responsibility !According to your PO , we should do the mass production the same as your sample.That means，we handled the OEM order for you. You already confirmed our samples and inspected all the products.
We're so sorry to hear that all the products should be recalled due to the patent issue in Germany.However，you're our customer，and you're the German importer. You should pay attention to these problems when placing orders.It is your duty to check the issue ,not us.
We really hope you could understand our position.
Best regards,
Kenji Ishiyama
二、常用语句
1. It is your work to check the patent issue ,not us.
确认是否存在专利问题是你们要去做的，而不是我们。
2. It is not our responsibility for the poor packaging. Everything was approved before production.
包装质量差不是我们的责任。一切都在生产前得到贵公司的确认。
3. Sorry to hear that all the items should be destroyed.
抱歉获悉，所有的产品都需要销毁。
4. Your claim expense list is not clear enough. We won't pay for this charge.
您的费用清单不够清楚详细，我们不会付这笔钱。
5. You have left us no choice but take to legal action.
你们让我方别无选择，只能诉诸法律。
以上就是拒绝客户索赔的邮件模板，希望对您有帮助。
