以下是客户服务人员与客户沟通无法投递问题的示例邮件。
Sample
Dear sir / madam,
We are sorry to notice that the shipment service is not available in your country / region at the moment.
But if you agree to ship your order to some other neighboring countries or regions, we will also be glad to offer you our products and service. It will be greatly appreciated if you could understand us. Please feel free to let us know if there is anything we can do for you.
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
很抱歉，我们注意到您所在国家/地区暂时没有快递业务。
但是，如果您同意将订单寄往邻近的国家或者地区，我们将仍然乐意为您提供产品和服务。我们将万分感激您对我们的理解。如果有任何我们能为您做的事，请尽管告诉我们。
祝好!
(你的名字)
还有的客户所在的国家或者地区，直航货机无法抵达。卖家需要及时向客户说明情况，商议是否能接受通过其他国家或者地区中转，以及能否接受因为中转而延长且不确定的运输时间。卖家应将真实的情况告诉客户，让客户有心理准备。以下是客户服务人员与客户沟通没有直航货机问题的示例邮件。
Sample
Dear sir / madam,
We feel very sorry that your order cannot be shipped directly to your country / region, due to no direct cargo flights between XXX and China.
Would you mind if your order is shipped via some other country or region? It might be hard to control the shipping time, which usually ranges from X X to X X days. We are looking forward to your reply. If there is anything we can do for you, do not hesitate to contact us.Thank you very much.
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
由于XXX和中国之间没有直航货机，您的订单无法直邮到您的国家/地区，我们深感抱歉。
您是否介意从其他国家或者地区转运? 运输时间可能难以控制，通常要花XX至XX天。我们期待着您的回复。如果有任何我们能为您做的事，请随时和我们联系。非常感谢您。
祝好!
(你的名字)
