以下是客户服务人员与客户沟通海关税收事宜的示例邮件。
Sample
Dear sir / madam,
We are glad to help you with your concerns about the customs issue. We do understand that you fear possible extra fees would be charged for your order by the customs. However, we do not think that you need to worry too much about the issue.
In fact, most customs do not charge buyers extra fees for items of similar sizes or prices. However, to be honest, in some few cases, buyers are supposed to pay import taxes or extra fees in spite of small sizes or low prices. Therefore, we suggest that you consult the local customs office about the specific regulations.
If you are confronted with any other questions, please do not hesitate to contact us. We are always ready to help you.
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
我们很乐意帮您解决关于海关问题的担忧。您担心海关可能会对您的订单额外收费，我们非常理解。但是，我们认为您对此事不必太担心。
事实上，大多数海关对类似大小或者价格的物品并不征收额外的费用。然而，坦白地说，在极少数情况下，尽管物品体积小或者价格低，海关还是要求客户支付进口税或者额外费用。因此，我们建议您前往当地海关办公室咨询具体的规定。
如果您遇到任何其他问题，请随时和我们联系。我们时刻准备着为您提供帮助。
祝好！
(你的名字)
