对于跨境电商B2B业务员而言，在客户来访前后通常需要和客户进行多次沟通。虽然每位客户的具体情况不同，但是沟通内容往往有一些共性。下面给出一些英文邮件模板供参考，需要时稍加修改就可以发送给客户，以增加工作效率。
客户来访时，通常会发邮件告知业务员，业务员接到客户来访的消息后，要及时向客户反馈，表示欢迎，并且和客户沟通确切的来访时间、交通方式、是否预订酒店、天气情况等内容。下面是一位业务员回复一位澳大利亚客户的邮件，供读者参考。
Dear xxx,
I am appreciated of your decision to come to us for a visit. Presently our factory has stock for the products you need so it is the right time for your visit. Welcome ! Regarding your visit, I would like to remind you of the following points.
About the traffic way to our factory. Our factory is located in xxx, xxx province. You can take flight to xxx airport then switch to high speed train from xxx to xx x. Tell us the time for your arrival and we will meet you at the exit of the high speed train station.
About the accommodation, do you need us to reserve a hotel for you? If you need, what kind of hotel you want to live?
Do you have any other plan except the visit to our factory? If you have, please tell me ahead of time so that I can arrange in advance.
By the way, as far as I know, your country presently is hot. But the weather of our city recently is changeable, although it is spring now. Sometimes it will be a little cold in the morning and the evening time. So please bring more clothes with you. I expect for your reply and welcome again for your visit.
Best regards, XXX
