退款管理费用计算示例

以下示例解释了非媒介类商品退款管理费用的计算方法。

示例 1：一个订单中单项商品的退款

假设您收到了以下两项商品的订单：

现在，您需要为商品 A 退款，其中包含运费和礼品包装费（如果买家在发货前取消该商品，通常会执行此操作）。假设此类商品的销售佣金为 15%，那么退款管理费用的计算如下：

商品 A 的退款管理费用

= 20% x [销售佣金 x（商品 A 的商品价格 + 商品 A 的运费 + 商品 A 的礼品包装费）] = 20% x [15% x（300 美元 + 40 美元+ 5 美元）] = 20% x [15% x 345 美元] = 20% x [51.75 美元] = 10.35 美元

此单项商品的退款管理费用不得超过 5 美元，因此取上限 5 美元。其他商品相关费用（例如运费和礼品包装费）在计算退款管理费用时都已包含在内，但是不包括税费。亚马逊不会保留任何退款税费。

示例 2：一个订单中多种（不同）商品的退款

假设您收到了与上述一样的订单，订单包含两项商品，但是这笔订单是全额退款，包括运费和礼品包装费（如果买家在发货前取消订单，这是常见情况）。亚马逊将针对退款中的各个单项商品计算初始退款管理费用，如下所示：

商品 A 的退款管理费用

= 20% x [销售佣金 x（商品 A 的商品价格 + 商品 A 的运费 + 商品 A 的礼品包装费）] = 20% x [15% x（300 美元 + 40 美元+ 5 美元）] = 20% x [15% x 345 美元] = 20% x [51.75 美元] = 10.35 美元

商品 B 的退款管理费用

= 20% x [销售佣金 x（商品 B 的商品价格 + 商品 B 的运费 + 商品 B 的礼品包装费）] = 20% x [15% x（50 美元 + 5 美元 + 2 美元）] = 20% x [15% x 57 美元] = 20% x [8.55 美元] = 1.71 美元

退款管理费用不得超过 5 美元，因此商品 A 的退款管理费用取上限 5 美元。其他商品相关费用（例如运费和礼品包装费）在计算退款管理费用时都已包含在内，但是不包括税费。亚马逊不会保留任何退款税费。

示例 3：一个订单中多件同款商品的退款

假设您收到了以下三项商品的订单：

现在，您需要为 2 件商品 A 退款，其中不包含运费和礼品包装费（如果买家在发货后退回该商品，通常会执行此操作）。因为亚马逊会针对退款中的各个单项商品计算退款管理费用，而且单项商品含多件同款商品，因此会同时计算 2 件商品 A 的退款管理费用。再次假设此类商品的销售佣金是 15%，则初始退款管理费用（采用上限 5 美元之前）的计算如下：

2 件商品 A 的退款管理费用

= 20% x [销售佣金 x（2 件商品 A 的商品价格）] = 20% x [15% x 600 美元] = 20% x [90 美元] = 18.00 美元

由于此退款管理费用超过 5 美元，因此取上限 5 美元。因为此商品的退款管理费用已经达到了上限 5 美元，因此在有关此商品的后续退款中，将无需计算退款管理费用。

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Refund Administration Fee Sample Calculations

The following examples illustrate how we calculate the refund administration fee.

Example 1: Refund of a single item from an order

Suppose you receive the following two-item order:

ItemA (item price)	$300.00
ItemB (item price)	$50.00
Shipping on ItemA	$40.00
Shipping on ItemB	$5.00
Gift Wrap on ItemA	$5.00
Gift Wrap on ItemB	$2.00
Tax on ItemA	$25.00
Tax on ItemB	$4.00
TOTAL	$431.00

You then refund ItemA, including shipping and gift wrap (this is commonly done if the customer cancels the item before the order ships). Assuming the referral fee for items in this category is 15%, we calculate the refund administration fee as follows:

Refund administration fee for ItemA

= Percentage of the original order-related fee x [ReferralFee x (ItemA + ShippingItemA + GiftWrapItemA)]
= 20% x [15% x ($300 + $40 + $5)]
= 20% x [15% x $345]
= 20% x [$51.75]
= $10.35

The refund administration fee for this line item cannot be greater than $5, so we cap it at $5. Other item-related charges, such as shipping and gift wrap, are included in the refund administration fee calculation, but tax is not. Amazon does not retain a portion of any refunded taxes.

Example 2: Refund of multiple (different) items from an order

Suppose you receive the same two-item order as described above, but this time you refund the order in full, including shipping and gift wrap (this is commonly done if the customer cancels the order before it ships). The initial refund administration fee calculation applies to each line item in the refund, as follows:

Refund administration fee for ItemA

= Percentage of the original order-related fee x [ReferralFee x (ItemA + ShippingItemA + GiftWrapItemA)]
= 20% x [15% x ($300 + $40 + $5)]
= 20% x [15% x $345]
= 20% x [$51.75]
= $10.35

Refund administration fee for ItemB

= Percentage of the original order-related fee x [ReferralFee x (ItemB + ShippingItemB + GiftWrapItemB)]
= 20% x [15% x ($50 + $5 + $2)]
= 20% x [15% x $57]
= 20% x [$8.55]
= $1.71

Refund administration fees cannot exceed $5, so the first is capped at $5. Other item-related charges, such as shipping and gift wrap, are included in the refund administration fee calculation, but tax is not. Amazon does not retain a portion of any refunded taxes.

Example 3: Refund of multiple quantities of the same item from an order

Suppose you receive the following three-item order:

ItemA (quantity: 2)	$600.00
ItemB	$50.00
Shipping on ItemA	$20.00
Shipping on ItemB	$5.00
Gift Wrap on ItemA	$5.00
Gift Wrap on ItemB	$2.00
Tax on ItemA	$25.00
Tax on ItemB	$4.00
TOTAL	$771.00

You then refund both quantities of ItemA, excluding shipping and gift wrap (this is commonly done if the customer returns the items after the order has shipped). Because the refund administration fee calculation applies to each unique line item in a refund, and multiple quantities of a single item comprise a single line item, we apply the calculation one time for both ItemAs. Assuming again that the referral fee for items in this category is 15%, the initial refund administration fee (before applying the $5 cap) is calculated as follows:

Refund administration fee for both ItemA's

= Percentage of the original order-related fee x [ReferralFee x (ItemA's)]
= 20% x [15% x $600]
= 20% x [$90]
= $18.00

As this refund administration fee is greater than $5, we cap it at $5. No refund administration fee calculations apply to subsequent refunds involving this item because the $5 cap is already met.

文章来源：亚马逊官方网站