什么是“管理订单”页面?

管理订单页面可以通过可自定义的视图来显示您在所有销售渠道上的全部订单。您可以查看特定日期范围内的所有订单,也可以使用“搜索”功能筛选特定类型的订单。 要在卖家账户中查看此页面,请点击【订单】,然后点击【管理订单】。

以下是一些其他信息:

  • 亚马逊配送的订单不会显示买家的电话号码。 如果必须联系买家,请按照联系买家页面上列出的步骤进行操作。

  • 对于卖家自配送订单,我们会为您提供能够在配送期间联系上买家的电话号码。配送完成后,此电话号码自动作废,无法再联系上买家。有关更多信息,请参阅禁止的卖家活动和行为。

  • 您必须在“发货 [日期]”后的 7 个工作日内向亚马逊确认订单发货。否则,亚马逊将自动取消订单,如果发生这种情况,即使订单已经发货,您也不会收到付款。

  • 即使您只为订单中的一件商品确认发货,我们也会向买家收取整个订单的款项。 如果没有确认整个订单,您将在【管理订单】中看到“迟发”状态,并会在卖家账户主页看到警告消息。 即使您已为订单中的其余商品退款,上述消息仍会显示。

注意: 有关如何发布商品,请参阅管理库存。前往购买配送服务页面,了解有关购买配送的选项。 


亚马逊官网原文详情:   

What is the Manage Orders page?

Your Manage Orders page provides a customizable view of all your orders on all sales channels. You can view all orders within a given date range or use Search to filter specific types of orders. To view the page from your seller account, click Orders, and then click Manage Orders.

Here is some additional information:

  • Buyers' phone numbers will not be visible for orders that are fulfilled by Amazon. If you must contact the buyer, follow the steps listed on the Contact a buyer page.

  • For seller-fulfilled orders, we provide you with a phone number that connects to the buyer during the fulfillment period. After delivery is complete, this phone number will no longer connect to the buyer. For more information, please visit Prohibited seller activities and actions.

  • You must confirm shipment of the order with Amazon within 7 business days after the “ship by [date]”. Otherwise, Amazon will automatically cancel the order and you will not be paid, even if you shipped the order.

  • When you confirm shipment for even one item in an order, we charge the buyer for the entire order. If the entire order is not confirmed, you will see the "Shipment is late" status in Manage Orders and a warning message on your seller account home page. These will appear even if you have refunded the remaining items in the order.

Note: For information about how to list your products, see Manage inventory. Go to the Buy Shipping Services page to learn about your options for purchasing shipping. 


文章来源:亚马逊官方网站