退款常见问题

我该如何为订单退款？

您可以通过管理订单工具退回全额或部分金额。

大多数退款将以购买商品时所用的付款方式发放。 如果买家购买商品时使用的是充值卡，则您需要将购买金额退还到充值卡中。

请参阅发放退款，了解有关发放全额和部分退款的信息。

退款退回到买家的信用卡需要多长时间？

退款将在成功完成退款交易的几分钟内退回到买家的信用卡。款项通常需要 3 到 5 个工作日才会出现在买家的信用卡对账单上，这取决于买家的银行处理交易所花的时间。这也适用于礼品卡。

卖家有权取消在 30 天退货期限内未寄出（寄回）的退货的退款。

请参阅我们的买家帮助页面中的关于退款。

在我发放退款后，亚马逊会将费用退回给我吗？

是的。但是，退回给您的原始订单金额会有所不同，具体取决于您发放的是全额退款还是部分退款。

有关更多信息，请参阅退款款项和管理费用。

我错误地为订单发放了退款。会怎么样？

生成退款时，退款将最长保持两小时的“等待中”状态。如果退款金额或退款订单意外出现错误，这将为您提供额外的缓冲时间。要取消退款，请点击【取消该订单的所有等待中退款】。如果您未看到该链接，则说明退款已发放给买家并且不再能取消。

如果您误退款给买家，可以联系买家以确认他们是否允许亚马逊从其信用卡重新扣款。只有直接收到买家的请求，我们才会从其信用卡重新扣除订单款项。如果买家同意重新扣款，请让他们联系亚马逊客户服务。从买家的信用卡重新扣款之后，金额将在您的付款账户中显示为一项款项。

如果买家声称自己未收到订单商品，该怎么办？

请参阅如果买家声称自己未收到订单商品，该怎么办？和管理订单常见问题，了解更多详情。

我该如何就退货和退款联系买家？

向买家发送一封电子邮件，讨论遇到的问题并寻求解决方案。有关更多信息，请参阅使用买家与卖家消息服务与买家沟通。

有关某个具体退货请求的更多信息，请点击退货请求中的了解退货详情和订单历史记录。

亚马逊官网原文详情：   

Refunds FAQ

How do I refund an order?

You can issue refunds in full or in part via the Manage Orders tool.

Most refunds are issued based on the payment method used at the time of purchase. If your buyer makes a purchase using a prepaid card, you will need to refund the purchase amount in the form of a credit to that prepaid card.

See Issue Refund for information about issuing both full and partial refunds.

How long does it take for a refund to be applied to a buyer's credit card?

The refund is applied to the buyer's credit card within minutes after you successfully complete a refund transaction. It typically takes 3 to 5 business days for the credit to appear on the buyer's credit card statement. This depends on how long it takes the buyer's bank to process the transaction. The same is true for gift cards.

Seller holds the right to cancel the refund for returns which are not post-marked (shipped back) within the 30-day return window.

See About Refunds in our buyer Help pages.

Will Amazon credit fees back to me when I issue a refund?

Yes. However, the amount of the original order fees credited back to you will vary, depending on whether you issued a full or partial refund.

For more information, see Refund Credits and Administration Fees.

I mistakenly refunded an order. What happens now?

When you generate a refund, it will stay in the Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click Cancel all pending refunds for this order. If you cannot see this link, the refund has been released to the buyer and can no longer be canceled.

If you refunded a buyer by mistake, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer. If the buyer agrees to a recharge, ask them to contact Amazon Customer Service. Once the buyer's card has been recharged, the amount will appear as a credit in your Payments account.

What if buyers claim they did not receive their orders?

Refer to What if a buyer says they didn't receive their order? and Manage Orders FAQ for more details.

How shall I contact a buyer regarding returns and refunds?

Send the buyer an email to discuss the issue and work toward a resolution. For more information, see Communicate with buyers using the Buyer-Seller Messaging Service.

For more information on a specific return request, click Read return details & order history within the return request.

文章来源：亚马逊官方网站