媒介类商品的部分退款
以下示例解释了媒介类商品的退款款项和退款管理费用的计算方法。
示例 1： 一个订单中单项商品的部分退款
假设您收到了含单件商品且采用标准配送方式的以下图书订单：
| 图书价格： | 50.00 美元（您设定的商品价格） |
| + 标准配送： | 3.99 美元（亚马逊设定的价格） |
| 买家支付的总金额： | 53.99 美元 |
对于此订单，您的收益如下所示：
| 商品价格： | 50.00 美元 |
| - 销售佣金： | 7.50 美元（15% 的销售佣金） |
| - 非固定交易手续费： | 1.80 美元（图书类商品的费用） 注意： 交易手续费基于“我要开店”费用价目表。 |
| + 运费： | 3.99 美元 |
| 卖家获得的总金额： | 44.69 美元 |
您该笔订单的总费用为 9.30 美元（销售佣金 + 交易手续费）。
现在，您对该商品价格发放 15.00 美元的部分退款。 我们将按照对商品价格（不包括运费）收取的销售佣金所占比例，计算需要退还给您的金额。亚马逊会扣留非固定交易手续费。
退款款项计算公式
15.00 美元（部分退款）÷ 50.00 美元（商品价格）= 30%
30%（退款比例）x 7.50 美元（销售佣金）= 2.25 美元（退款款项）
退款管理费用的计算公式
在本示例中，亚马逊收取的退款管理费用是 7.50 美元的 70%（即 5.25 美元），加上非固定交易手续费 1.80 美元，总计为 7.05 美元。
示例 2： 同一订单多项运费退款
由于媒介类商品的运费按单件商品计算，因此无法合并向买家收取的运费。 如果买家向您订购多件商品，或多件同款商品，会针对每件商品向买家收取相同运费。在本示例中，您可能要向买家发放部分退款以便退还部分运费。
假设您收到了含多件商品且采用加急配送方式的以下 DVD 订单：
| 1 张 DVD-1： | 20.00 美元 |
| + 加急配送： | 6.19 美元 |
| 5 张 DVD-2： | 100.00 美元 |
| + 加急配送： | 30.95 美元 |
| 1 张 DVD-3（套装）： | 75.00 美元 |
| + 加急配送： | 6.19 美元 |
| 买家支付的总金额： | 238.33 美元 |
对于此订单，您的收益如下所示：
| 商品价格： | 195.00 美元 |
| - 销售佣金： | 29.25 美元（15% 的销售佣金） |
| - 非固定交易手续费： | 9.45 美元（DVD 商品的费用为 7 x 1.35 美元） 注意： 交易手续费基于“我要开店”费用价目表。 |
| + 运费： | 43.33 美元 |
| 卖家获得的总金额： | 199.63 美元 |
您该笔订单的总费用为 38.70 美元（销售佣金+交易手续费）。
现在，您向买家发放部分运费的退款，即 23.33 美元（扣留 20.00 美元作为实际运费和手续费）。我们将按照对商品价格收取的销售佣金所占比例，计算需要退还给您的金额。对于媒介类商品，亚马逊不对运费计算销售佣金，而是对商品价格（不包含运费）收取一定比例的销售佣金。除了销售佣金外，亚马逊还会收取非固定交易手续费。当您发放部分退款时，亚马逊会扣留非固定交易手续费。
退款款项计算公式
23.33 美元（部分退款）÷ 195.00 美元（商品价格）= 11.96%
11.96%（退款比例）x 29.25 美元（销售佣金）= 3.49 美元（退款款项）
退款管理费用的计算公式
在本示例中，亚马逊收取的退款管理费用是 29.25 美元的 88.04% (100% - 11.96%)（即 25.75 美元），加上非固定交易手续费 9.45 美元，总计为 35.20 美元。
亚马逊官网原文详情：
Partial Refunds for Media Products
The following examples illustrate how refund credits and refund administration fees are calculated for a Media Product.
Example 1: Partial Refund of a single item from an order
Suppose you receive the following single-item order for a book with standard shipping:
Cost of book: $50.00 (item price set by you) + Standard Shipping: $3.99 (rate set by Amazon) Buyer's Total: $53.99 For this order, your proceeds would be as follows:
Product charges: $50.00 – Referral Fee: $7.50 (referral fee of 15%) – Variable Closing Fee: $1.80 (fee for Books products) Note: The closing fee is based on the Selling on Amazon Fee Schedule.
+ Shipping: $3.99 Seller's Total: $44.69 Your total fees for this order would be $9.30 (the Referral Fee + the Variable Closing Fee).
You then issue a partial refund in the amount of $15.00 of the product charges. The amount returned to you is calculated as a percentage of the referral fee, or commission, paid on the product charge, not including shipping. The variable closing fee is retained by Amazon.
Formula for refund credit
$15.00 (partial refund) ÷ $50.00 (product charge) = 30%
30% (percentage refunded) x $7.50 (amount of referral fee) = $2.25 (credit for refund)
Formula for refund administration fee
The Amazon refund administration fee in this case would be 70% of $7.50, or $5.25, plus the $1.80 variable closing fee, for a total of $7.05.
Example 2: Refund of multiple shipping fees from an order
Because shipping for Media Products is set per item, the shipping amount charged to the buyer cannot be consolidated. If a buyer orders multiple items from you, or multiple quantities of the same item, the buyer will be charged the same shipping rate for each item. In this case, you may want to issue a partial refund to return a portion of the shipping charges to the buyer.
Suppose you receive the following multiple-item order for DVDs with expedited shipping:
1 copy of DVD-1: $20.00 + Expedited Shipping: $6.19 5 copies of DVD-2: $100.00 + Expedited Shipping: $30.95 1 copy of DVD-3 (box set): $75.00 + Expedited Shipping: $6.19 Buyer's Total: $238.33 For this order, your proceeds would be as follows:
Product charges: $195.00 – Referral Fee: $29.25 (referral fee of 15%) – Variable Closing Fee: $9.45 (7 x $1.35 fee for DVD products) Note: The closing fee is based on the Selling on Amazon Fee Schedule.
+ Shipping: $43.33 Seller's Total: $199.63 Your total fees for this order would be $38.70 (the Referral Fee + the Variable Closing Fee).
You would then issue a refund of part of the shipping fees to return $23.33 to the buyer (retaining $20.00 as your actual shipping and handling costs). The amount returned to you is calculated as a percentage of the referral fee, charged on the product price. For Media Products, Amazon does not calculate a referral fee on shipping, instead the referral fee percentage is charged on the product price, exclusive of shipping. In addition to the referral fee, a variable closing fee is applied. The variable closing fee is retained by Amazon when you issue a partial refund.
Formula for refund credit
$23.33 (partial refund) ÷ $195.00 (product charge) = 11.96%
11.96% (percentage refunded) x $29.25 (amount of referral fee) = $3.49 (credit for refund)
Formula for refund administration fee
The Amazon refund administration fee in this case would be 88.04% (100% - 11.96%) of the $29.25 Referral Fee, or $25.75, plus the $9.45 in variable closing fees, for a total of $35.20.
文章来源：亚马逊官方网站
