要通过卖家账户取消商品，请前往【管理库存】部分。找到您要停售的商品，将数量改为 0（零），然后点击 ［ “保存更改”。 ］ 此时，该商品将从亚马逊上移除，不再在亚马逊上销售。
在【管理订单】部分，找到您需要配送的订单。默认搜索结果将显示您过去 7 天的订单。您也可使用下拉筛选条件或 ［ “高级搜索” ］ 功能来提高搜索结果的精确度。找到订单后，点击该订单的【订单编号】，然后点击【打印装箱单】按钮（位于 ［ “订单详情” ］ 视图的右上角）。打印该页面后，请剪下地址标签，将装箱单放入箱中，将地址标签贴到包裹上，然后填写退货地址，最后购买邮资。
如果买家在 30 天后想要退货，该怎么办？
Textbook Sellers FAQ
In anticipation of the busy back-to-school season, we've put together a list of answers to the most frequently asked questions about selling books. We hope this information will help guide you to your most successful season ever.
What should I do if I can't find what I want to sell in your catalog?
Use the Add a Product tool to create a new detail page for the item.
How do I cancel a listing?
To cancel a listing through your Seller Account, go to the Manage Inventory section. Find the listing you want to close, change the quantity to 0 (zero), and then click "Save Changes." Your listing will be removed from sale on Amazon.
How will I know when I have a sale?
When a sale is completed, we will post the order details, including the buyer's shipping address, in the Manage Orders section of your Seller Account. We will also send you an e-mail message with the item name and order number. Because e-mail is not always reliable, we strongly recommend that you check your online account daily. Buyer shipping addresses are only available through your Seller Account.
How do I print a packing slip and address label?
In the Manage Orders section, find the order you need to ship. The default search will display your orders for the last 7 days. You can also use the drop-down filters or "Advanced Search" feature to refine your results. Once you've located the order, click on the Order ID, and then click the Print Packing Slip button in the upper right corner of the "Order Details" display. Once you've printed the page, cut off the address label, put the packing slip in the box, attach the address label to your package, and then add your returns address before purchasing postage.
What if the buyer is unable to receive the order at the provided address?
Sellers may only ship items to the address provided to them by Amazon. For account security, we cannot permit buyers to change their shipping addresses after payment has been submitted. Please do not ship to another address even if a buyer requests it. Refund the order and re-list the item so the buyer can purchase it again using the correct address.
Note: If you haven't shipped the order yet, you can simply cancel it. Learn How to Cancel an Order.
If an item is returned to you marked as undeliverable, issue the buyer a refund even if you cannot reach them by e-mail. If the address on the package was exactly the same as the address on the order, you can deduct shipping costs. If you realize that you provided the wrong address on the package, you cannot deduct shipping costs because the buyer was not at fault. Include a memo in the space provided explaining why you are issuing a refund and why you are deducting shipping costs, if applicable.
The buyer didn't receive an item that I shipped. What can I do?
If it appears that your item was lost in shipment, you have several options. Keep in mind that you are responsible for the item until it reaches the buyer. The most customer-friendly solution is to issue the buyer a full refund. If the order eventually arrives, the buyer can contact Amazon to authorize us to recharge them for the order.
Depending on the shipping date and method, you may also choose to ask the buyer to wait. However, once the order is beyond the estimated delivery date, the buyer might file an A-to-z Guarantee Claim. Buyers may also leave feedback for all completed transactions.
Returns & refunds
What is the return policy?
Please see the Amazon product return policy for books.
What if a buyer wants to return something after 30 days?
Learn more about out-of-policy return requests.
How do I issue a refund?
For step-by-step instruction on issuing refunds using the Manage Orders tool in your seller account, please see our Issue a Full Refund page.
Can I charge a restocking fee?
In some cases, a reasonable restocking fee may be charged for returned items. Learn more about restocking fees.
How do I enter checking account information to receive payments?
In your Settings section, click the Account Info link. In the Bank Account Information section, click Edit, enter your bank account details, and click Submit.
When will I get my money?
Learn more your disbursement policy in our Getting Paid Help page.
If I don't like the feedback buyers give me, will you change it?
Feedback cannot be edited, but it can be removed. Amazon only removes buyer feedback in rare cases: if it includes obscene language or personal information, or if the entire comment is a product review and not an indication of seller performance. However, the buyer can also remove the feedback. We encourage you to work with them to resolve any transaction issues. Learn more about managing feedback.