解决结账时的关税和进口税问题

如果您收取的关税和进口税不符合预期结果，请查看以下常见问题。

本页相关主题

• 未收取关税和进口税，而订单显示可能在配送时收取关税和进口税

• 未针对草稿订单发票收取关税和进口税

• 关税和进口税的计算结果为 0

• 收取税费而不收取关税

• 承运商发票上收取的关税和进口高于结账时收取的关税和进口税

未收取关税和进口税，而订单显示可能在配送时收取关税和进口税

如果您在结账时收取关税和进口税，并且遇到未收取关税或税费的订单，请查看订单是否符合以下情况。

HS 编码缺失或不正确

如果为产品输入不准确的 HS 编码或 HS 编码缺失，则结账时可能无法对订单收取关税和进口税。如果您未收取关税和税费，并且订单包含一条消息，说明配送时才收取关税和进口税，则请检查订单中的产品，以确认这些产品是否具有 HS 编码。如果您遇到不受支持的 HS 编码，请联系 Shopify 支持人员。

未针对草稿订单发票收取关税和进口税

如果您在结账时收取关税和进口税，并且遇到未针对草稿订单发票收取关税或税费的订单，请查看订单是否符合以下情况。

草稿订单发票中已选择发货方式

如果在创建草稿订单时选择了发货方式，则系统不会针对订单收取关税和进口税。系统仅在结账流程的发货方式选择页面上计算关税和进口税。若要对草稿订单收取关税和进口税，请创建草稿订单但不选择发货方式。客户完成订单时，系统会提示他们选择发货方式，并在此时计算并应用关税和进口税。

关税和进口税的计算结果为 0

如果您在结账时收取关税和进口税，并且遇到关税和进口税的计算结果为 0 的订单，请查看订单是否符合以下任一情况。

订单低于最低标准

如果某一订单低于某一国家/地区的最低标准，则该订单无需缴纳关税和进口税。一些国家和地区在计算最低标准时会包含或排除运费。如果您不确定要发往的国家/地区是否在最低标准计算中包含这些费用，请联系其税务机构或当地税务专家。

税务登记信息缺失

如果您登记在目的地国家/地区收取税费，但您尚未在 Shopify 中输入登记信息，则不会计算买家国家/地区最低金额以下的订单的税费。在 Shopify 后台添加您的税务登记信息。

收取税费而不收取关税

如果您在结账时收取关税和进口税，并且遇到收取税费但未收取关税的订单，请查看订单是否符合以下情况。

订单低于关税最低标准

某些国家和地区对关税和进口税有单独的最低限度阈值。如果订单高于最低限度税率但低于最低限度关税，则只需缴纳进口税。在计算最低限度运费时，一些国家和地区会包含或排除运费。如果您不确定要发货的国家/地区或地区是否以最低限度计算方式计算这些费用，请与他们的税务机构或当地税务专家联系。

承运商发票上收取的关税和进口高于结账时收取的关税和进口税

如果您在结账时收取关税和进口税，并且遇到向客户收取的关税和进口税费用低于实际发货成本的订单，请查看订单是否符合以下任一情况。

HS 编码缺失或不正确

如果为产品输入不准确的 HS 编码或 HS 编码缺失，则结账时可能无法对订单收取关税和进口税。请检查订单中的产品，确认这些产品是否具有 HS 编码。如果您遇到不受支持的 HS 编码，请联系 Shopify 支持人员。

海关机构应用了不同的 HS 编码

当您的产品需要跨境时，目的地国家/地区或地区的海关机构可能会对相关产品进行评估。这些机构可能会向您的产品应用HS编码，这些 HS 编码与用于计算关税和进口税的代码不同。请查看应用了不同 HS 编码的产品，然后执行下面的其中一项操作：

• 更新产品以使用海关机构应用的 HS 编码。

• 如果您确信使用的 HS 编码正确无误，请联系您的海关代理，调查出现这种差异的原因。

商业发票上的产品价格与订单中的产品价格不同

如果商业发票上的产品价格与您向客户收取的价格不同，则承运商可能为您的产品提供不正确的定价信息。请联系您用于创建商业发票的应用或集成制造商，并确认他们在使用您商店中的最新产品价格（而不是采用固定价目）。

外汇汇率波动

从下单到您为订单发货付费这一期间，当地货币与客户货币之间的差额可能会发生变化。每当处理付款或退款出现延迟时，受货币转换率的影响，您可能会损失资金或从中获利。

您可以通过在您的商店中以多种货币进行销售，最大程度减少外汇汇率波动造成的差额。然后，您可以在商业发票上使用客户的当地货币。

Shopify商户官网原文详情：

Troubleshooting duties and import taxes at checkout

If your collected duties and import tax are not what you expect, review these common issues.

On this page

• Duties and import tax are not collected and your order indicates that duties and import tax may be collected at delivery

• Duties and import tax are not collected on draft order invoices

• Duties and import tax are calculated at 0

• Tax is collected but duties are not

• The duties and import tax charged on the carrier invoice are greater than the duty and import tax collected at checkout

Duties and import tax are not collected and your order indicates that duties and import tax may be collected at delivery

If you collect duties and import tax at checkout and encounter an order where no duties or tax is collected, then review whether the order matches the following scenario.

Missing or incorrect HS codes

When inaccurate HS codes are entered for products or if HS codes are missing, it might prevent duties and import taxes from being applied to the order at checkout. If duties and taxes are not applied, and the order contains a message that states that duties and import tax might be collected at delivery, then review the products in the order to verify that they have HS codes. If you encounter an unsupported HS code, then contact Shopify Support.

Duties and import tax are not collected on draft order invoices

If you collect duty and import tax at checkout and encounter an order where no duty or tax is collected on draft order invoices, then review whether the order matches the following scenario.

Shipping method selected in draft invoice

If a shipping method is selected when a draft order is created, then duties and import taxes are not applied to the order. Duties and import taxes are calculated only on the shipping selection page in your checkout. To charge duties and import taxes on a draft order, create a draft order without selecting a shipping method. The customer is prompted to select a shipping method when they complete the order, at which time duties and import taxes are calculated and applied.

Duties and import tax are calculated at 0

If you collect duties and import tax at checkout and encounter an order where duties and import tax are calculated at 0, then review whether the order matches one of the following scenarios.

Order is below the de minimis

If an order is below the de minimis threshold for a country or region, then the order is not subject to duties and import tax. Some countries include or exclude shipping from the calculation of the de minimis. If you're not sure whether the country or region you're shipping to includes these costs in de minimis calculation, then contact their tax authority or a local tax expert.

Missing tax registration

If you're registered to collect tax in the destination country or region, but you haven't entered your registration information in Shopify, then taxes on orders below the de minimis in the buyer's country are not calculated. Add your tax registration information in the Shopify admin.

Tax is collected but duties are not

If you collect duties and import tax at checkout and encounter an order where tax is collected but duties are not, then review whether the order matches the following scenario.

Order is below the duty de minimis

Some countries or regions have separate de minimis thresholds for duties and import tax. If an order is above the tax de minimis but below the duty de minimis, then it is only subject to import tax. Some countries include or exclude shipping from the calculation of the de minimis. If you're not sure whether the country or region that you ship to includes these costs in de minimis calculation, then contact their tax authority or a local tax expert.

The duties and import tax charged on the carrier invoice are greater than the duty and import tax collected at checkout

If you collect duties and import tax at checkout and encounter an order where your customer is charged less for duties and import taxes than it actually costs to ship to them, then then review whether the order matches one of the following scenarios.

Missing or incorrect HS codes

When inaccurate HS codes are entered for products or if HS codes are missing, it might prevent duties and import taxes from being applied to the order at checkout. Review the products in the order to verify that they have HS codes. If you encounter an unsupported HS code, then contact Shopify Support.

Customs authorities applied different HS codes

When your products cross a border, they might be evaluated by the destination country or region's customs authorities. These authorities might apply HS codes to your products that differ from the codes that were used to calculate duties and import tax. Review the products that have had different HS codes applied to them, and do one of the following:

• Update your products to use the HS code that was applied by customs authorities.

• If you're confident that the HS code that you use is correct, then contact your customs broker to investigate the cause of the discrepancy.

Product prices on the commercial invoice differ from product prices in the order

If the product prices on the commercial invoice are not the same as the prices that you charged to your customer, then the carrier might have incorrect pricing information for your products. Contact the makers of the app or integration that you use to create your commercial invoices and verify that they use the most recent product prices from your store, rather than a fixed list.

Foreign exchange rate fluctuation

The difference in value from your local currency to the currency of your customer might change in the time between when the order is placed and the time when you're charged to ship the order. Whenever there is a time delay in processing payments or refunds, there is a possibility that you might lose or gain money because of currency conversions.

You can minimize the difference caused by foreign exchange rate fluctuation by enabling your store to sell in multiple currencies. You can then use your customer's local currency on the commercial invoice.

文章内容来源：Shopify商户官方网站