如果客户给予了好评，跨境电商卖家就要发一封感谢信，对客户进行答谢回复，吸引客户成为回头客。回复首先在称呼上需要使用客户的名字，尊重客户，让客户有亲切感；其次，表达感谢之情，并言明该好评的鼓励作用:接着，表达将来继续为客户服务的愿望；再次，可以送上一些个性化的祝福语:最后一步就是落款，这里建议落款名称写客服人员的名字，让客户觉得自己是和实实在在的人做交易，这样也方便后续的邮件营销和 SNS(社交化网络)营销。下列范文可供参考。
范文
Dear customer,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we'll have more chances to serve you.
Regards.
Andy
范文
Dear customer,
Thanks for your positive appraisal.
We will strive for providing better services and products for you in the future. Welcome next time.
Andy
范文
Dear friend,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we will have more chances to serve you.Thanks!
Best regards.
Andy
（本文内容根据网络资料整理，出于传递更多信息之目的，不代表连连国际赞同其观点和立场）
