在跨境电商中，如果产品没有妥投，商家没有及时与买家协商退款，买家就很有可能到平台发起纠纷投诉或者进行信用卡投诉。这时候，商家需要运用准确礼貌的商务英语来回应买家所提出的问题，并妥善解决，以期在对方心中留下良好印象，便于后续继续合作。下面将介绍跨境电商投诉相关的商务英语实用句型。
1.I am writing the letter to complain of an English-Chinese dictionary which l bought in your shop last month when I was in Shanghai on business. 我写这封信是为了投诉我上个月在上海出差时在你们商店买的一本英汉词典。
2.I found dozens of pages of the dictionary were missing. I felt very upset and disappointed. 我发现字典中有几十页丢失了。我感到非常沮丧和失望。
3.I strongly wish that you would change a perfect one and send it to me as soon as possible. 我强烈希望你能把完好的商品尽快发给我。
4.When I took it out of the bag and examined it closely , I found a large hole at the side and one button was missing. 当我把它从袋子里拿出来仔细检查时，发现在旁边有一个大洞，另外，一个按钮也不见了。
5.At your prices,I expect top quality! 以你们的价格，我期待高质量的商品！
6.I am returning the shirt with this letter and look forward to receiving a full refund of 124 yuan. 衬衫和这封信一起退还，我希望收到 124 元的全额退款。
7.I am writing to apologize for the late delivery of your order P1/746. 我写信是为了为你方订单P1/746的迟交道歉。
8.We hope that this revised date is suitable, and we greatly regret any inconvenience that may have been caused. 我们希望修改后的日期是合适的，对给你方带来的不便，深表歉意。
9.We normally pride ourselves on keeping to our delivery dates , but in this case the order was more complex and time-consuming than we had expected. 我们通常为我们的交货日期感到自豪，但在这种情况下，订单比我们预期的要复杂和耗时。
10.Our revised delivery date is now Tuesday, August 21. Our shipment will arrive at your port on September 11. 我们修改后的交货日期是星期二，8月2日。我们的货物将于9月11日到达贵方港口。
