Amazon Handmade: 配送订单

如果您有兴趣让亚马逊配送您的订单,请参阅使用亚马逊物流配送您的手工艺品。

订单配送流程页面清楚介绍了这一流程。请遵循以下三个准则,以避免买家取消订单和遭受迟发处罚:

  1. 始终提供准确的商品数量和制作时间。

  2. 快速/按时确认订单。

  3. 在您为每种商品设置的制作时间内发货。

以上准则将确保买家在商品页面上显示的时间内收到所订购的商品。


始终为每种商品提供准确的数量和制作时间

发布手工艺品时,您必须在【添加新商品】工具的【必填信息】部分,为每种商品输入数量和制作时间。您输入的数量应反映您能够在指定制作时间内完成的商品数量。

如果您输入“0”,您的商品页面将显示“缺货”。 您输入的制作时间应等于从您收到商品订单到发货之间的天数。这可以为 1 到 30 天不等,其中应包括制成您可能提供的任何定制商品的时间。您可以在创建商品信息时设置商品的制作时间,也可以随时返回并编辑现有商品的制作时间。

如果您无法制作商品或发货,请务必将可售数量更改为“0”,以避免接收更多订单并增加买家取消订单的风险。为此,您可以在管理库存页面找到您想要更新的商品,从相关商品对应的【编辑】下拉菜单中选择【编辑】。您随即将转到商品的商品信息部分,在此处,您可以更改想要更改的任何信息。


快速/按时确认订单

买家下单后,您必须在订单日期起 30 天内确认发货。否则,亚马逊将取消订单,如此一来,即使您已配送订单,也不会获得付款。您可以在卖家平台账户的【订单】选项卡上的管理订单工具中查看并确认买家订单。

对于您通过亚马逊收到的每个订单,您将看到最晚发货日期,它对应您为商品设置的制作时间。


在您设置的制作时间内配送订单

请确保仅在已向买家发出商品后,在设定的商品制作时间内(不晚于最晚发货日期),通过【管理订单】工具确认发货。

  1. 在【订单】下拉菜单中,选择【管理订单】。

  2. 在订单的【操作】列中,点击【确认发货】。

  3. 在【确认发货】页面上,输入以下信息:

    • 【发货日期】

    • 【配送方式】(包括承运人信息)

    • 【追踪编码】(由承运人提供)

  4. 在【卖家备注】字段中输入关于订单的所有特殊备注。

  5. 点击【确认发货】。

注意: 如果您使用购买配送服务为订单购买标签,订单将在系统中自动确认。


亚马逊官网原文详情:   

Amazon Handmade: Fulfilling Orders

If you are interested in having Amazon fulfill your orders, see Use Fulfillment by Amazon to Ship Your Handmade Products.

The process of fulfilling an order gives great overview on this process. Follow these three guidelines to avoid customer order cancellations and late shipment penalties:

  1. Maintain accurate quantity and production times for your products.

  2. Confirm orders quickly/on-time.

  3. Ship within the production times you set for each product.

These guidelines will ensure that customers receive their orders within the time communicated on the product page.


Maintain accurate quantity and production times for each product

When listing your handmade products, you must enter a quantity and production time for each product on the Required Info section of the Add a Product tool. The quantity you enter should represent the number of units you can create within the production time you specify.

If you enter zero, your product page will read "out of stock." The production time you enter should equal the number of days from when you receive an order for that product to when you can ship it. This can be from 1 to 30 days and should include the time to produce any customizations you might offer. You can set the production time for a product when you create a listing or you can go back at any time and edit the production time for an existing product.

If at any time you are unable to create or ship a product, be sure to change the quantity available to zero to avoid taking more orders and increasing your risk for customer cancellations. You can do this by finding the product you would like to update on the Manage Inventory page, in the Edit drop-down menu for the product in question, select Edit. This will take you to the listing for your product, where you can change any information you would like.


Confirm orders quickly/on-time

Once a customer places an order, you must confirm shipment within 30 days of the order date. If you fail to do so, Amazon will cancel the order and you will not receive payment, even if you shipped the order. You can review and confirm customer orders in the Manage Orders tool on the Orders tab of your Seller Central Account.

For every order that you receive through Amazon, you will see a “Ship by” date, which is the production time you set for the product.


Ship orders within the production time you set

Be sure to confirm shipments in the Manage Orders tool only when the product has been shipped to the customer and within the production time you set for that product, before or on the “Ship by” date:

  1. From the Orders drop-down, select Manage Orders.

  2. In the Action column for the order, click Confirm Shipment.

  3. On the Confirm Shipment page, enter the following:

    • Ship Date

    • Shipping Method (including the carrier information)

    • Tracking ID (supplied by the carrier)

  4. Enter any special notes about the order in the Seller memo field.

  5. Click Confirm Shipment.

Note: If you purchase a label for your order using Buy Shipping services, the order will be automatically confirmed within the System.


文章来源:亚马逊官方网站

(本文内容根据网络资料整理,出于传递更多信息之目的,不代表连连国际赞同其观点和立场)