送货到店政策

这些政策适用于您的商品和您的配送到店服务,以及任何已配送商品退货。

“商品卖家”指已配送商品的卖家记录,它可以是亚马逊、亚马逊附属公司或第三方卖家

“替换商品”指为已残损或存在缺陷的已配送商品替换同一品牌或型号的商品,所有费用由您承担。

如果无法取得同一品牌或型号的商品,建议根据买家的意愿替换相同质量或更高质量的商品。

“已配送商品”指您代表亚马逊买家通过您的送货到店服务收到的商品。

已配送商品丢失、残损或存在缺陷

如果:

  • a.您在接收商品时确认配送的商品已残损或存在缺陷,那么您必须立即联系亚马逊客户服务协商由商品卖家为买家免费配送替换商品的事宜。您也可以使用亚马逊或买家提供的预付费退货货件标签,立即代表买家退回已残损的配送商品至商品卖家。

  • b.在接收之后买家取件之前,已配送商品丢失或残损,您必须立即联系亚马逊客户服务,安排替换商品的配送,所有费用由您承担,买家无需支付任何费用。已配送商品没有丢失但出现残损,您必须立即将已残损的配送商品退回至商品卖家,所有费用由您承担。

  • c.买家不提取通过您的送货到店服务配送的商品,那你必须立即使用亚马逊或买家提供的货件标签退回由您组装或安装(如果适用)的已配送商品至商品卖家。在这种情况下,买家无需支付任何费用,而您需要将通过您的送货到店服务配送且由您保管的买家财产(例如,买家的汽车)至少恢复到您接收时它的状况水平。

服务水平要求

为确保最佳的服务体验,送货到店服务必须达到服务水平要求和指标。 如果您的送货到店服务涉及自行车组装,您需要完成对已配送商品的组装,并在收到已配送商品的一个工作日内通知买家您已完成组装。


 亚马逊官网原文详情:

Ship-to-Store Policies

These policies apply to your offer and fulfillment of Your Ship-to-Store Services and the return of any Shipped Product.

"Product Seller" is the seller record of a Shipped Product, which can be Amazon, an Amazon Affiliate, or a third-party seller.

"Replacement Product" is a replacement of the same make or model for any Shipped Product that is found to be damaged or defective while in your possession.

If the same make or model is not available, a replacement that is of the same or next higher quality based on the customer's preferences is suggested.

"Shipped Products" are the products that you receive on behalf of Amazon customers for the fulfillment of Your Ship-to-Store Services.

Lost, Damaged, or Defective Shipped Products

In the event that :

  • a. You identify a Shipped Product as damaged or defective at the time that you receive it, you have to immediately contact Amazon Customer Service to coordinate shipment of a Replacement Product from the Product Seller at no charge to the customer. You can also use a prepaid return shipping label provided by Amazon or the customer to promptly return the damaged Shipped Product to the Product Seller on the customer's behalf.

  • b. A Shipped Product is lost or damaged after your receipt and prior to pickup by the customer, you have to immediately contact Amazon Customer Service to arrange shipment of a Replacement Product at your expense and at no additional charge to the customer. In the case that the Shipped Product is not lost but damaged, you have to promptly return the damaged Shipped Product to the Product Seller at your expense.

  • c. A customer will not take possession of a Shipped Product for which you've completed Your Ship-to-Store Services, you have to promptly return the Shipped Product that you assembled or installed (as applicable) to the Product Seller using a shipping label provided by Amazon or the customer. In this case, at no additional charge to the customer, you will restore the condition of any customer property that has been in your custody in connection with Your Ship-to-Store Services (for example, the customer's car) to a condition that is at least as good as the property's original condition at the time that you received it.

Service Level Requirements

In order to ensure the best possible service experience, fulfillment of Your Ship-to-Store Services is subject to the Service Level Requirements and Metrics. If Your Ship-to-Store Services involve bike assembly, you will complete assembly of the Shipped Product(s) and notify the customer of such completion within one business day of receiving the Shipped Product.

 文章来源:亚马逊官方网站