入库问题报告

入库问题报告针对我们在运营中心遇到的与您的亚马逊物流货件相关的问题提供货件级详细信息。

按照以下步骤查看您的报告。

  1. 在卖家平台主页,前往【报告】选项卡,并从下拉菜单中选择【配送】

  2. 在【亚马逊物流报告】页面左侧的【库存】下方,点击【显示更多】 > 【入库问题】


如果在运营中心接收您的商品时遇到问题,我们通常会发送电子邮件给您并在您的货件处理进度中标明问题。您也可在入库问题报告中查看各种问题。

您可使用此信息了解您的货件中哪些商品有问题。我们还可提供指导说明,帮助您避免将来出现的问题。

重要: 对于与包装和预处理要求以及运输和路线安排要求相关的问题,您可能需要支付计划外服务费用。关于服务费用和问题类型的更多信息,请参阅计划外服务。


以下为可能报告的与亚马逊运营中心接收问题相关的信息概览。

在线标题下载标题描述
日期问题报告日期报告货件问题的日期。
货件创建日期货件创建日期您创建货件的日期。
亚马逊物流货件编号亚马逊物流货件编号发现问题的货件编号。
亚马逊物流箱号亚马逊物流箱号发现问题的箱号
运营中心运营中心编号发现问题的运营中心
问题级别问题级别问题的级别。以下其中之一:
  • 商品

  • 货件

问题类型问题类型发现问题的类型,例如:
  • 条形码不可扫描

  • 缺少商品标签

问题数量问题数量存在问题的商品数量。
预计数量预计数量我们预期在运营中心接收的商品数量。
已接收数量已接收数量我们在运营中心接收的商品数量。
问题测评单位问题测评单位特定问题类型的测评单位。

例如,问题是发生在商品、箱子还是货件级别

卖家 SKUSKU库存单位 (SKU) 由字母或数字组成,是用于标识商品的唯一编码。

由您(即卖家)分配 SKU

FNSKUFNSKU亚马逊为亚马逊运营中心储存并配送的商品分配的唯一标识。
ASINASIN亚马逊商品编码 (ASIN) 由 10 个字母或数字组成,是用于标识商品的唯一编码。亚马逊分配 ASIN。

ASIN 在商品详情页面显示。


商品名称商品的名称
提醒状态提醒状态表示问题已确认。
指导级别指导级别特定问题组的指导级别。以下其中之一:
  • 标准

  • 提升

  • 重要

费用类型费用类型以下其中之一:
  • 计划外服务费用

  • 计划外服务费用(预览)

  • 免除

  • 退款

总费用总费用收取的计划外服务费用总额



亚马逊官网原文详情:   

Inbound Performance report

The Inbound Performance report gives you detailed, shipment-level information about issues we encountered with your FBA shipments at the fulfillment center.

Follow the steps below to see your report.

  1. On the Seller Central home page, go to the Reports tab and select Fulfillmentfrom the drop-down

  2. On the Amazon Fulfillment Reportspage, on the left under Inventory, click Show more > Inbound Performance


When there are problems receiving your products at the fulfillment center, we typically send you an email and we flag the problem in your Shipping Queue. You can also review problems in the Inbound Performance report.

You can use this information to see which items in your shipments have had problems. We may also provide coaching instructions to help you avoid issues in the future.

Important: You may be required to pay an Unplanned Service fee for problems related to Packaging and prep requirements and Shipping and routing requirements. For more information on service fees and problem types, see Unplanned services.


Below is an overview of information that may be reported regarding receiving problems at Amazon fulfillment centers.

Online HeaderDownload headerDescription
Dateissue-reported-dateDate the shipment problem was reported.
Shipment Creation Dateshipment-creation-dateThe date you created the shipment.
FBA Shipment IDfba-shipment-idShipment ID in which the problem was identified.
FBA Box IDfba-carton-idBox ID in which the problem was identified
FCfulfillment-center-idThe fulfillment center where the problem is identified
Problem levelproblem-levelThe level of problem. One of the following:
  • Units

  • Shipment

Problem Typeproblem-typeThe type of problem identified, for example:
  • Barcode cannot be scanned

  • Item label missing

ProblemQuantityproblem-quantityNumber of units to which the problem applies
Expected Quantityexpected-quantityThe number of units we expected to receive at the fulfillment center.
Received Quantityreceived-quantityThe number of units we received at the fulfillment center.
Performance Measurement Unitperformance-measurement-unitThe unit of measurement for the particular problem type.

For example, whether the problem occurred at the unit, box, or shipment level

Merchant SKUskuStock keeping units (SKUs) are unique blocks of letters or numbers that identify your products.

You, as the seller, assign SKUs.

FNSKUfnskuUnique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfillment center.
ASINasinAmazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. Amazon assigns ASINs.

ASINs appear on the product detail page.


product-nameThe title of your product
Alert statusalert-statusIndicates whether the problem has been acknowledged.
Coaching Levelcoaching-levelThe coaching level for a particular problem group. One of the following:
  • Standard

  • Elevated

  • Critical

Fee Typefee-typeOne of the following:
  • Unplanned Service fee

  • Unplanned Service fee (preview)

  • Exempt

  • Refund

Fee Totalfee-totalThe total Unplanned Service fees charged


文章来源:亚马逊官方网站