wish平台A+物流计划常见问题解答(适用于项目所支持的所有路向国)

4. 如果我收到了一份A+物流计划订单,但是所对应的路向国不支持承运该产品,怎么办?

Wish强烈建议商户提前检查相关产品/订单是否符合新的尺寸/重量/品类限制要求。

若您的产品/订单不符合新的尺寸/重量/品类限制要求,请前往WishPost申诉工具页面,在线提交申诉以申请将该产品或相关订单从A+物流计划中移除。商户需要点击"申诉提交“页面下方“template download”下载最新模板并填写目标产品或订单的“产品ID(Product ID)”和/或“订单ID(Order ID)”,”体积”、“重量”、“意向渠道”以及“产品属性”。请注意,”产品属性”为必填项,点击可在下拉框中选择产品属性。Wish将在3-4个工作日内审核您的申请。如果审核通过,则该产品/订单将会从A+物流计划中移除,成为普通订单,之后需要商户自行选择其他渠道履行这些订单。

5. A+物流计划现支持新型冠状病毒疫情相关的防疫用品?

A+物流计划现已经为商户屏蔽了绝大部分防疫物品。如果商户仍然收到了新型冠状病毒防疫类产品的订单:

1). 建议商户先不要为订单标记为“已发货“。请尽快前往WishPost 申诉工具页面,在线提交申诉,提供该防疫类订单的订单 ID、产品 ID,将该订单从A+物流计划中移除,一般在提出申请后的3-4个工作日便可转变为非A+物流计划订单,随后请商户通过自有渠道及时履行。

2). 如果已经将订单标记为“已发货“的话,请尽快将该防疫类订单的订单 ID和产品 ID提交给客户经理,审核成功后将转变为非A+物流计划订单,商户将在商户平台收到重新履行订单的通知,并可以重置物流跟踪单号。

3). 如果商户自行取消该类订单的话,将受到商户政策第5.9条 - 取消订单赔款政策的约束,或被处以相应的赔款。

4). 对于已配送到指定A+物流计划仓库的防疫类货品订单,请尽快将其订单 ID和产品 ID提交给客户经理,审核成功后将转变为非A+物流计划订单,商户将在商户平台收到重新履行订单的通知,并可以重置物流跟踪单号。与此同时,如果商户还有该防疫类订单产品的库存,请先使用库存配送,同时联系仓库或WishPost客服取回滞留仓库的货品。

6. A+物流计划订单被配送到仓库后因超限(重量、尺寸、品类等)被退回,我该如何继续履行此订单?

1). Wish建议商户提前自查产品,及早提交申请屏蔽对应路向不支持承运的产品;

2). 若订单已到达A+物流计划仓库,可联系对应的仓库申请退回。

7. 哪里还能学习到更多A+的实操技巧?

商户可关注Wish官方微信号“Wish商户平台”,获取第一手A+物流计划运营干货。商户也可以访问Wish电商学院,学习海量课件,进阶运营大神。

如以上信息没有解答您的问题,欢迎联系WishPost客服,wish商户平台将尽快给您答复。

wish商户官网原文详情:

4. What if I receive an order marked as “Advanced Logistics Program Order”, but the product itself is not accepted or supported by the program for shipping to the corresponding destination country?

You are advised to review your product’s eligibility in advance for the Advanced Logistics Program. If a product or order is not within the dimension, weight, or category limits supported by the Advanced Logistics Program, please navigate to WishPost > the Dispute Toolkits page, and submit an online dispute as soon as possible in order to remove this product or related orders from the Advanced Logistics Program. On the “Submit Dispute” page, please click “template download” to download the latest template and fill in the relevant “Product ID” / “Order ID”, “Volume”, “Weight”, “Preferred Channel”, and “Product Attribute”. Note that the “Product Attribute” is a required field that you can click on to reveal a drop-down menu for selecting. Wish will review and process your request within 3-4 business days. If approved, the order will be removed from the Advanced Logistics Program, and you may directly dropship related orders to customers afterward.

5. Does the Advanced Logistics Program accept COVID-19 related products?

Currently, most COVID-19 related products are not supported by the Advanced Logistics Program. If you receive an order for such products still, please refer to the following instructions:

1). First, please do not mark the order "shipped". Please navigate to WishPost > the Dispute Toolkits page, and submit an online dispute with the relevant Order ID and Product ID in order to remove the order from the Advanced Logistics Program. Wish will review and process your request within 3-4 business days. If approved, the order will be removed from the Advanced Logistics Program, and you may choose other shipping channels to fulfill the order.

2). If the order is already marked "shipped", please send the Order ID and Product ID to your Account Manager as soon as possible to remove the order from the program. After the order is removed from the program, you will receive a notification on the Merchant Dashboard reminding you to continue fulfilling the order. Now the logistics tracking number can also be updated.

3). If you refund the order, you will be subject to the “Order Cancellation Penalty Policy” or applicable penalties.

4). If the order is already delivered to the designated Advanced Logistics Program warehouse, please send the Order ID and Product ID to your Account Manager as soon as possible to remove the order from the Program. After the order is removed from the Program, you will receive a notification on the Merchant Dashboard reminding you to continue fulfilling the order. Now the logistics tracking number can also be updated. In the meantime, you can choose to ship this order using your inventory and then request to retrieve the product backlogged in the warehouse by contacting the warehouse or WishPost Customer Service team.

6. If an Advanced Logistic Program order is delivered to the warehouse but returned to merchants because it is beyond the weight/dimension/category limits, how should I continue fulfilling the order?

1). You are advised to review your products in advance and submit the online dispute via WishPost > the Dispute Toolkits page in order to remove all products that are not within the relevant limit requirements from the Advanced Logistics Program.

2). If the order already arrives at the warehouse, please contact the respective warehouse to return the product.

7. Where can I learn more practical tips about the Advanced Logistics Program?

You can follow the official Wish WeChat account “Wish商户平台" (WishOfficial) to receive the latest information of the Advanced Logistics Program. Alternatively, you can visit the Wish E-commerce College (peixun.wish.com) to access more learning materials.

If you have any other questions, please do not hesitate to contact WishPost Customer Services. We will respond to your request as soon as possible. Your comments and suggestions will be greatly appreciated. 

文章内容来源:wish商户官方网站