状况指南

为您在亚马逊上发布的每个商品指定正确的状况是打造一流买家体验的第一步。指定状况之前请务必对商品进行仔细评估。

有关为商品选择状况的信息,请参阅选择状况。

通用状况指南

除非下列《特定分类的状况指南》中另有规定,否则以下指南适用于所有商品分类:

新品:

即全新的商品。全新商品。原制造商保修(如有)仍然适用,且商品备注中包含保修详情。大多数全新商品均提供原包装,但鞋靴等某些商品可能会被重新装箱。

翻新商品:

经亚马逊合格供应商(卖家或供应商)或亚马逊检查和测试可正常工作,且外观类似新品的二手商品。商品在保持 12 英寸远的位置只有极少磨损或没有磨损痕迹,没有任何可见的外观瑕疵,并可能装在棕色或白色盒子中,且附带相关的通用配件。商品提供如果不能按预期正常使用,可以在购买后 90 天内更换商品或退款的保证。部分商品有资格享受亚马逊翻新商品保障。商品详情页面上将提及此状况描述的任何例外情况。

租借:

经过合格供应商(卖家、供应商或亚马逊)的检查和评级且没有任何可能影响功能的结构缺陷的商品。商品可以装在普通箱子中,并随附新商品所需的相关配件。商品详情页面上将提及此状况描述的任何例外情况。

“二手,类似新品”或“已开箱”:

处于完美工作状况的商品。原防护性包装可能缺失,但原包装完好无损,状况良好,可能存在细微残损。随附说明。

二手,很好:

已使用数次但经妥善保管仍保持完好状况的商品。商品可能有一些磨损迹象,带有小划痕或表面瑕疵。商品送达时包装可能残损或被重新包装,可能缺少一些配件。缺少的配件是针对每件商品明确说明的。

二手,好:

商品有持续使用造成的磨损,但仍然保持完好状况且能正常使用。商品送达时包装可能残损或被重新包装。它可能带有记号、识别标记或轻微的表面残损。可能还缺少一些部件或配件,如螺丝(如果是家具的话)或说明手册。

二手,尚可:

商品相当陈旧,但仍能正常使用。商品送达时包装可能残损或被重新包装。磨损迹象可包括划痕、凹陷和边角磨损等美观性问题。商品上可能有识别标记或带有其他以前使用过的迹象。商品可能缺少一些部件或配件,如螺丝(如果是家具的话)、鼠标或 USB 连接线(如果是笔记本电脑的话)。

不可接受和禁止的商品

处于以下任何状况的商品均不可在亚马逊发布:

  • 商品不干净,存在发霉、严重染色或腐蚀的迹象。

  • 商品因残损而难以使用。

  • 商品缺少重要随附材料或零件。这并不一定包括说明书。

  • 商品需要进行维修或保养。

  • 商品不是由原始制造商或版权持有者生产或创作,包括副本、伪造品、复制品和仿制品。

  • 商品最初作为促销版本、促销包、商品样品或提前阅读副本分发。这包括在印或尚未出版图书的未校正样稿。

  • 商品已超过有效期/保质期(包括“最佳使用日期”和“销售截止日期”)、剩余保质期不可接受,或是有效期/保质期被篡改或移除。

  • 商品要被销毁或弃置,或者被制造商、提供商、供应商或零售商指定为不可售。

  • 商品被禁止在亚马逊上销售。

有关禁售商品的更多信息,请参阅受限商品。

亚马逊仅允许销售软件的完整零售版本。请参阅“软件和电脑游戏”,了解亚马逊上禁止出售的软件商品。

消费类商品、食用商品和/或外用商品

在亚马逊商城销售的所有消费类商品、食用商品和/或外用商品均须以【新品】状况发布。例如,其中包括“美容化妆”、“食品”、“个护健康”和“营养保健品”分类中的商品。商品必须从未用过,采用原包装,且经过妥善预处理、包装、密封和贴标,以防止污染、变质、融化和残损,如此才能被视为【新品】。

如果商品已被用过,有任何使用、残损痕迹,要被销毁或弃置,或者被制造商、提供商、供应商或零售商指定为不可售,则不得以新品状况发布。

为了确保买家能够放心地向亚马逊商城的所有卖家购买商品,您可能需要获得批准才能发布某些商品。有关更多信息,请参阅需要批准的分类。


 亚马逊官网原文详情:

Condition guidelines

Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.

For information about selecting a condition for your product, see Selecting Conditions.

General condition guidelines

The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines listed below:

New:

Just like it sounds. A brand-new item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed.

Renewed:

A pre-owned product that was inspected and tested to work and look like new by an Amazon-qualified supplier (a seller or vendor) or by Amazon. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away, and may arrive in a brown or white box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement or refund within 90 days of purchase if the product does not work as expected. A selection of products are eligible for the Amazon Renewed Guarantee. Any exceptions to this condition description will be mentioned on the product detail page.

Rental:

A product that was inspected and graded by a qualified supplier (a seller, vendor, or by Amazon) in working condition with no structural imperfections that could impact the functionality. The products may be packaged in a generic box and come with relevant accessories as expected for a new product. Any exceptions to this condition description will be mentioned on the product detail page.

Used - Like New or Open Box:

An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.

Used - Very Good:

A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Item may arrive with damaged packaging or be repackaged and could be missing some accessories. Missing accessories are clearly defined for each item.

Used - Good:

The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts or accessories such as screws (in the case of furniture) or an instruction manual.

Used - Acceptable:

The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts or accessories such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).

Unacceptable and prohibited items

Items in any of the following conditions are unacceptable for listing on Amazon:

  • Item is not clean, including signs of mold, heavy staining, or corrosion.

  • Item is damaged in a way that renders it difficult to use.

  • Item is missing essential accompanying material or parts. This does not necessarily include instructions.

  • Item requires repair or service.

  • Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations.

  • Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books.

  • Item has passed the expiration date (includes "best by" and "sell by" dates), has an unacceptable portion of its shelf life remaining, or the expiration date has been tampered with or removed.

  • Item was intended for destruction or disposal or otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.

  • Item is prohibited for sale on Amazon.

For more information about prohibited products, see Restricted Products.

Only full retail versions of software may be sold on Amazon. See Software & Computer Games for a list of software products that are prohibited for sale on Amazon.

 文章来源:亚马逊官方网站