情形：跟卖警告邮件。
Hello，
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN：B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no choice but to claim with Amazon.com seller performance department，which will seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible，otherwise we will complain to amazon.
对于买家的邮件，卖家一定要及时处理，因为这是亚马逊绑定卖家店铺的一个重要指标。此外，在邮件的书写方面，格式要规范，表达的态度要诚恳，尽可能合理地解决买家的问题。买家对于卖家处理结果的满意度也是衡量卖家店铺绩效的一个重要指标。而且，卖家在回复和处理这些问题的同时，也要对商品及服务及时做出调整和优化，因为亚马逊本身就是一个重商品和服务的平台。
对于售前和售后的问题，很多都是关于商品本身和物流方面的问题，如果关于商品本身的质量、尺码、颜色等相关信息反馈比较多较多的话，卖家就要及时优化和完善商品描述、属性等，并在发货之后及时给买家留言，提供物流单号给买家。这样就会解决买家的后顾之忧，同时减轻后期处理买家咨询工作的负担。
