在销售过程中，面对客户提出给予折扣优惠的要求时，若公司价格政策允许，客服人员可以采取以下不同的策略来给予客户优惠。
(1)以退为进。客服人员首先告诉家户商品的价格已经很优惠，接着提出给予优惠的条件，如“买了件总价减 10%”“买满XX送XX”等，尽量提高客户的客单价。
(2)开门见山。客服人员直接答应客户降价的要求，告知客户公司的具体优惠细节，最后提出希望客户能在平台分享商品的好评。
范文
Dear XXX,
Thank you for your attention in the item.
We are sorry for that we can't offer you the low price you bargained. In fact, the price listed is very reasonable and has been narrowly calculated.
However, we'd like to give you 5% discount if you purchase more than 5 pieces in one order. Please let me know if you have any further questions.
Thanks!
Yours Sincerely
范文
Dear XXX,
Thank you for your attention in our item. As a matter of fact, it is the best price and our profit margin is really very low.
However, we can give you a X X % discount if you purchase more than X X pieces in one order.
Looking forward to your reply. Thank you.
范文
Dear XXX,
Thank you so much for your text.
The item is on sale now. You can enjoy a discount of 20 % plus free shipping if your purchase are over S 100. Additionally, we will send you some gifts if you could give us a five-star comment.
Thank you!
范文
Dear XXX,
Thanks for your inquiry.
I bet you must agree that our price is very competitive for such good quality, which can be witnessed from our product feedback. Discount can not be provided for 1 piece as we only have minimum profit. However, we can give discount of 5% for bulk buying with no less than 50 pcs.
Thank you for consideration and understanding. Looking forward to your response.
范文
Dear XXX,
Thanks for your message. Well, if you buy both of the x X X X items, we can give you a % discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
范文
Dear XXX,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ X X X X with shipping fees included. If you order XX pieces in one order, we can offer you the bulk price of $ X X X X/piece with free shipping.I look forward to your reply.
Regards!
