Customer View 应用

Customer View 应用允许您将 Android 设备用作面向客户的显示工具以显示 Shopify POS。结账期间，Customer View 会显示以下关于客户购物车的信息：

  • 订单项目的名称、数量和价格

  • 客户姓名和电子邮件（可选）

  • 折扣

  • 税费

  • 订单总计和小计

  • 订单收据

运行 Customer View 应用的 Android 设备通过 Wi-Fi 网络与您的 Shopify POS 设备配对。请确保这两个设备都连接到相同的 wifi 网络和 wifi 频段（2.4GHz 或 5GHz）。

设备要求

您的 Android 设备必须满足以下要求：

  • Android 7.0 版或更高版本

  • 7 至 8 英寸的平板电脑

  • 有权访问 Google Play 商店。

将 Shopify POS 和 Customer View 进行配对

将 Customer View 与 Shopify POS 设备配对后，它将保持配对状态。

步骤：

  1. 在 Shopify POS 中，点击 ≡ > 设置。

  2. 轻触设置硬件 > 客户视图。

  3. 按照应用的屏幕说明将 Customer View 下载到您的 Android 设备上，并把它与 Shopify POS 配对。

  4. 若要维护连接和/或允许应用自动重新连接，请确认两个应用都在前台运行

自定义 Customer View 应用

您可以从 Shopify POS 自定义 Customer View 应用。

  • 当没有交易正在进行时，选择要在 Customer View 上显示的消息。

  • 启用或禁用电子邮件获取。

步骤：

  1. 在 Shopify POS 中，点击 ≡ > 设置。

  2. 在硬件下，点击管理已连接的硬件。

  3. 点击 Customer View。

  4. 编辑默认显示：

    • 若要输入自定义消息，请点击编辑欢迎消息。

    • 若要启用或禁用电子邮件获取，请切换电子邮件获取复选框。

断开 Customer View 与 Shopify POS 的连接

您可以随时断开 Shopify POS 与 Customer View 的连接。

  1. 在 Shopify POS 中，点击 ≡ > 设置。

  2. 在硬件下，点击管理已连接的硬件。

  3. 点击 Customer View。

  4. 点击忘记 Customer View。

使用 Customer View 应用

当 Customer View 应用与 Shopify POS 配对时，该应用会显示使用已配对的 Shopify POS 设备正在处理的任何订单的结账信息。

问题排查

如果您遇到 Shopify POS 与 Customer View 应用的连接问题，请按以下步骤操作。

步骤：

  1. 关闭 Shopify POS 和 Customer View 应用。

  2. 打开 Shopify POS 并依次点击 ≡ > 设置。

  3. 点击设置硬件。

  4. 在设置硬件页面上，点击 Customer View。

  5. 如果 Customer View 应用仍显示为已连接，请点击 Customer View 旁边的 - 按钮将其断开连接。

  6. 如果 Customer View 应用与 Wi-fi 网络断开连接，请关闭省电模式。

  7. 打开 Customer View 应用并将其与 Shopify POS 配对。

  8. 如果 Customer View 应用仍未连接，请联系 Shopify 支持。

Shopify商户官网原文详情：

Customer View app

The Customer View app lets you use an Android device as a customer-facing display for Shopify POS. During checkout, the customer view displays the following information about the customer's cart:

  • name, quantity, and price of line items

  • customer name and email (optional)

  • discounts

  • taxes

  • order total and subtotal

  • order receipt

The Android device running the Customer View app is paired with your Shopify POS device through your Wi-Fi network. Make sure that both devices are connected to the same wifi network and wifi band (2.4GHz or 5GHz).

Device requirements

Your Android device must meet the following requirements:

  • Android version 7.0 or higher

  • 7 to 8 inch tablet

  • Have access to the Google Play store.

Pair Shopify POS and Customer View

After Customer View is paired with your Shopify POS device, it will remain paired.

Steps:

  1. From Shopify POS, tap ≡ > Settings.

  2. Tap Set up hardware > Customer view.

  3. Follow the app's on-screen instructions to download Customer view onto your Android device and pair it with Shopify POS.

  4. To maintain the connection and/or allow the apps to auto-reconnect, verify that both apps are running in the foreground

Customize the Customer View app

You can customize the Customer View app from Shopify POS.

  • Choose the message that is displayed on your customer view when no transaction is in progress.

    You can choose to display the default welcome message or a custom message. The default message is "Welcome to" and your shop name. An example of a custom message might be "Winter sale 40% off".

  • Enable or disable email capture.

    When email capture is enabled, customers see an option to sign-up for emails whenever the custom message or welcome message is displayed.

Steps:

  1. From Shopify POS, tap ≡ > Settings.

  2. Under Hardware, tap Manage connected hardware.

  3. Tap Customer View.

  4. Edit the default display:

    • To enter a customized message, tap Edit welcome message.

    • To enable or disable email capture, toggle the email capture checkbox.

Disconnect the Customer View from Shopify POS

You can disconnect the Customer View from Shopify POS at any time.

  1. From Shopify POS, tap ≡ > Settings.

  2. Under Hardware, tap Manage connected hardware.

  3. Tap Customer View.

  4. Tap Forget Customer view.

Using the Customer View app

When the Customer View app is paired with Shopify POS, it displays checkout information for any order that is being processed using the paired Shopify POS device.

Troubleshooting

If you're experiencing connectivity problems between Shopify POS and the Customer View app, then follow these steps.

Steps:

  1. Close Shopify POS and the Customer View app.

  2. Open Shopify POS and tap ≡ > Settings.

  3. Tap Set up hardware.

  4. On the Set up hardware page, tap Customer view.

  5. If the Customer View app is still showing as connected, then tap the - button beside Customer View to disconnect it.

  6. If the Customer View app is disconnecting from the Wi-Fi network, then turn off power-save mode.

  7. Open the Customer View app and pair it with Shopify POS.

  8. If the Customer view app is still not connecting, then contact Shopify Support.

文章内容来源：Shopify商户官方网站


（本文内容根据网络资料整理，出于传递更多信息之目的，不代表连连国际赞同其观点和立场）
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