实际订单重量：包括外部包装的实际重量-20.5kg = XL号
包裹尺寸（长x宽x高）：（80cm x 80cm x 80cm）
实际订单重量：包含外部包装的体积重量：（80 + 80 + 80）= 240 =尺寸XL
例如：Ninja Van Order
订单“ A”的运费应根据尺寸S（$ 4）收取，但由于某些问题，运费根据尺寸XL（$ 16）收取。
为了缓解这个问题，Shopee 提供了一个特性来帮助标记出由3PL 收取高运费的订单
为了避免这种情况发生，系统将标记出订单与异常高的运费和代管将保留，直到采取进一步的行动。然后 Shopee 将与物流合作伙伴一起检查，确认订单的实际重量/尺寸和运输，以验证系统的计算结果。
Shipping Fee Overcharged
Wondering why you're not receiving your escrow even when the parcel has been successfully delivered?
This may happen because the order has a shipping fee overcharge issue. Read more to understand what is shipping fee overcharge, how does shipping fee overcharge happen and what is Shopee doing to help mitigate this issue?
What is overcharge and how does this happen?
Overcharge is the excessive shipping fee borne by Sellers when the shipping fee charged by Shopee's Integrated Channel is higher than the seller expected shipping fee based on the weight or volumetric weight (dimensions) depending on whichever is higher. Click here to find out how to calculate the shipping fees for integrated 3PL.
The reason there's a difference between the shipping fee charged by 3PL and seller expected shipping fee could be due to the following reasons:
1. Misconception on actual weight/dimension of the order
3PL would charge shipping fee based on the parcel's actual weight or dimensions. A few additional weights or dimensions could cause an order to be charged a higher tier of shipping fee.
Example l: Actual Weight
Item: Electronic item
Item weight: 19.5kg
Expected order weight: Size L (10kg - 20kg)
Actual order weight: Actual weight inclusive of external packaging - 20.5kg = Size XL
Example ll: Dimensions (Only applicable for Ninja Van)
Item: Electronic item
Item weight: 5kg
Parcel Dimension (L x W x H): (80cm x 80cm x 80cm)
Expected order weight: Size S (0kg - 5kg)
Actual order weight: Volumetric weight inclusive of external packaging: (80+80+80) = 240 = Size XL
2. System/Human Error
3PL mistakenly charges the wrong shipping fee where it is supposed to charge significantly lower than that.
Example: Ninja Van Order
Shipping fee for Order "A" supposed to be charged based on size S ($4), but due to certain issues the shipping fees was charged based on Size XL ($16).
To help mitigate this issue, Shopee has put in place a feature to help flagged out orders with high Shipping Fee charged by 3PL
When 3PL charges an unusually high Shipping Fee, this may result in the escrow being released to the seller to be negative.
The item value for this is $0.50. The buyer has paid a shipping fee of $1.49. However, 3PL charges a shipping fee of $16 causing an deduction of $14.51 which will be deducted from the seller's escrow hence causing the escrow to be negative. If the correct shipping fee here is $4, the overcharge amount is $12.
To avoid this from happening, the system will flag out orders with unusually high shipping fees and the escrow will be withheld until further actions are taken. Shopee will then check with out logistic partners to confirm the actual weight/size and shipping of the order to validate what the system had calculated.
Once 3PL has confirmed, we will update the new shipping fee accordingly and your escrow will be released. This process of validation may take 3-5 working days. Thus, we seek your cooperation to:
Ensure the necessary field (i.e. dimensions of the item) are filled in.
Weight and Dimension of the product that's input in the product details page are correctly keyed in (i.e. Seller had factored in the packaging in the dimension) so validation process will be facilitated.