1. 前往订单 > 历史记录页面。

2. 找到您要举报用户滥用退款的被退款订单,然后点击“付款状态”列下的“不具备付款资格”链接。

3. 查看退款详情,点击“报告欺诈行为”,对用户滥用退款提出申诉。

4. 阅读“确认”弹窗中的条件,并选中所有复选框。

5. 提供所要求的信息以便成功发起申诉。


6. 核对所有信息,然后点击“提交”。



How do I report customer fraud?

You can report customer fraud if there have been multiple refunds (for more than 2 orders) for the same customer.

Please follow the steps below to report customer refund abuse:

1. Navigate to Orders > History.

2. Find the refunded order that you’d like to file for customer refund abuse, and click on the link “not eligible for payment” under Payment Status column.

3. Review refund details, and click on “Report Fraud” to open a dispute against customer refund abuse.

4. Review the conditions under the Confirm modal and check all the boxes.

5. Provide the requested information to successfully open a dispute.

Please ensure that the information is accurate. You will not be able to open a dispute case until all examples for prior customer refunds are genuine. Please attach screenshots of any proofs you may have to help with the case.

6. Please review all information and click Submit.

You will then be able to review and track your dispute.