当客户光顾你的店铺、询问你的商品时，你首先要跟客户打招呼，要亲切、自然并表示出你的热情。然后，尽量在初步沟通时把商品元素介绍清楚，可参考下面的范例。
Hello, Dear customer. Thank you for visiting our store. We hope you can find what you need here. If there is anything we can do, please don't hesitate to contact us.
鼓励客户提高订单金额和订单数量，提醒客户尽快确认订单时，可参考以下范例。
Dear customer,
Thank you for shopping with us. The sooner you make the payment, the quicker you can enjoy the goods.
Besides, our products are on sale now. If your purchases are over $ 100, you can have $ 10 back. Shop the best place to find what's on sale now!
推广新商品时，可给客户推荐自己热销的商品。例如圣诞节来临之前，有客户前来咨询，客服人员可以给他们发一些促销推广邮件，让他们及时了解店铺最新的促销消息，可参考下面的范文。
Dear customer,
“Double 11” deals begin on this Monday and continue all week long. Check out our best deals and save up to 50% of your money! Act now!
Regards.
