下面为大家整理了一些跨境电商英文邮件回复的模板。
偏远地区不送货而取消的订单
Hi____,
Thanks for contacting us.
Your order has been cancelled and refunded. Because we could not deliver to your post code for now.
Sincerely apologize. Please forgive us on this issue.
Kind Regards
Stefan
(对于偏远地区不送货这个问题，是很多选择自发货最头疼的一件事，取消不能送的订单然而客人却会无缘无故地给你留个差评，所以上述的模板要在取消偏远地区订单后发给客人。)
客人问产品折扣和保修期
Hi ____,
1. Our price is the lowest compared to other Amazon/Ebay sellers. Therefore, we could not provide any discount for now.
(折扣这东西一般看店铺的运营情况吧，反正我是从来不给，反而客人买得更积极)
2. We could not promise the specific guarantee, it depends on the way you use.
If yo used it in an appropriate way, it can last for a long time, otherwise it will be damaged in a short time.
(对于产品的保修期，可能很多卖家都会吹嘘终生保修包换，或者25年保障期，好吧，只要产品出现一点点问题，外国人就会追着你这点让你重发或者赔钱)
Hope you can understand.
Kind Regards
Stefan
客人指责快递送货前不打电话且要求送货时间
Hi
1. Your order is delivering by_____(自发货选用的快递公司).The reference number is______ . Please see the attached picture. (快递信息的截图)
2. The courier seldom call customers when they are delivering the item. Hope you can understand. （英国的快递公司真的很少送货前给客人打电话，其他国家就不太了解）
3. Perhaps you can call _________ (Courier's customer service number) to follow the delivery directly. You can book an available delivery time.
4. If no one will be at home, we advise to leave a note on the door, stating that leave the item at a place you owned, like a neighbor or somewhere at your property.
Hope my explanation is able to assist you.
Kind Regards
Stefan
客人不在家导致快递送货不成功,货品退回到仓库
Hi ____,
Thanks for contacting us and sorry for keeping you waiting.
We just contacted the courier, they tried to deliver the items to your address 3 times between _____and_____ (日期), however, no one on your address to sign for it, so the items were returned to us without any notice.
No worries. We can arrange to send it to you again within 1-2 working days or process a full refund for you.
May i have your opinion?
Kind Regards
Stefan
快递查询
Hi____,
Thanks for your email.
Please check the delivery information in the attached picture. It is still delivering.
Perhaps you can call ________ (Courier's customer service) to follow the delivery directly.
Hope my explanation is able to assist you.
Kind Regards
Stefan
